Operational Key Account Manager, GCM

Fraud Alert

DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an  or  email address. If you question the legitimacy of any DSV job posting, please reach out to

DSV is a global transport and logistics company that started in 1976 by ten independent hauliers. It now operates in more than 80 countries and provides transportation, storage, packaging, and clearance services.

USA – Virtual – Texas

Division:
Group

Job posting title:
Operational Key Account Manager, GCM – 115627

Time type:
Full Time

• The OKAM provides critical support to the Regional and Local Customer, Data Center, and Internal Operations Team.
• Acts as liaison between GCM, the customer, and the wider regional operations support organization.
• Shapes strategic direction and delivers operational standards through senior leader partnership and continuous improvement support.
• Builds bench strength by leading, developing, and challenging operations teams to raise performance levels.

• Form strategic partnerships with regional and in‑country leadership teams to ensure GCM program activities are understood, adopted, and upheld.
• Collaborate with GCM Business Management, Customer Enablement, and Center of Excellence teams to align overall strategy and growth.
• Act as primary regional point of contact for operational customer requests and provide visibility to GCM on operations performance within the region.
• Build and sustain long‑term customer relationships, supporting local, regional, and global sales initiatives.
• Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations.
• Act as senior operational expert ensuring local operation adoption of global processes, tools, and systems.
• Act as primary operations support for the implementation of new projects, regional initiatives, and process standardization efforts.
• Collaborate closely with cross‑functional teams to deliver effective solutions and improvements across warehouse logistics operations.
• Partner with regional customer and DSV operations on continuous improvement, innovation, and best practice sharing.
• Support change management programs linked to the strategic scope that supports customer strategy.
• Build, maintain and manage relationships across all levels of the organization and act as the primary GCM operational interface at global level.
• Facilitate outputs of the global strategic planning process (roadmap) and associated projects, tracking and ensuring strategic initiatives are managed, delivered, and measured to meet customer goals.
• Drive performance across all sites globally through continuous auditing, key metric monitoring, and escalation of risks/issues.

• 10+ years of experience in strategy, tactics, development, and facilitation; international management experience preferred.
• Business degree required;
  Master’s degree preferred.
• Operations management background; third‑party logistics experience preferred but not required.

• Strong knowledge of Microsoft Office with an emphasis on written guidance (Word), quantitative analysis (Excel), and presentations (PowerPoint).

• Fluent in English; additional language skills highly beneficial.

• Good mathematical skills.

• Demonstratable E2E experience across sales, strategy, consulting, and supply chain.
• Enjoy collaborating with operations teams and client representatives to troubleshoot and solve existing problems.
• Excellent verbal, written and visual/presentation communication skills.
• Proven interpersonal and leadership skills to develop strong working relationships at all levels and geographies.
• Strong communication and interpersonal skills with ability to influence, motivate and inspire others.
• Ability to question and challenge existing ways of thinking; proactive toward change.
• Entrepreneurial‑min…