Operational Key Account Manager, GCM

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers. Read more at

Location:

USA - VIRTUAL - US Texas

Division:
Group
Job Posting

Title:

Operational Key Account Manager, GCM - 115627
Time Type:
Full Time

POSITION SUMMARY

The Operations Key Account Manager (OKAM) provides critical support to the Regional and Local Customer, Data Center, and Internal Operations Team. Responsible for being the liaison/direct link for GCM and the customer to the wider regional operations support organization in shaping the strategic direction and delivering operational standards and harmonization through effective senior leader partnership and continuous improvement support. Builds bench strength by leading, developing and challenging operations teams to raise individual and collective performance levels by demonstrating and promoting discretionary effort.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for forming strategic partnerships with regional and in-country leadership teams to ensure Global Customer Management (GCM) program activities are understood, adopted, implemented and upheld.
• Collaborate with GCM Business Management, Customer Enablement and Center of Excellence (CoE) teams to align overall strategy, future growth and best approach for business growth and sustainment.
• Act as primary regional POC for operational customer requests and provide visibility to GCM on operations performance within the region. Ensure regional operations are in line with customer SLAs and program reporting approach / requirements
• Build and sustain long-term customer relationships. Supports local, regional and global sales initiatives by partnering with the customer, GCM and local operations
• Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations.
• Act as senior operational expert ensuring local operation adoption of global processes, tools and systems.
• Act as primary operations support for the implementation of new projects, regional initiatives, and process standardization efforts.

• Collaborate closely with cross-functional teams to deliver effective solutions and improvements across warehouse logistics operations.

• Partner with regional customer and DSV operations on continuous improvement, innovation and best practice sharing.

• Supports change management programs linked to the strategic scope that supports customer strategy
• Build, maintain and manage relationships across all levels of the organization and act as the primary GCM operational interface at global level to appropriate stakeholders on the customer side.
• Facilitate outputs of the global strategic planning process (roadmap) and associated supporting projects. Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals
• Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues

SKILLS & ABILITIES

Education & Experience:

• Candidate requires 10+ years' experience in strategy, tactics, development, and facilitation. International management experience preferred.

• Business degree required. Master's degree preferred.
• Operations…