Partner Success Manager

Job Summary

Q2 is seeking a Partner Success Manager to support the onboarding, maintenance, and sales success of our third-party partner ecosystem. The role will work within Q2’s Innovation Studio, managing partner communications, overseeing escalations, and serving as a liaison between Customer Success Managers, financial institutions, partners, and Q2’s third-party certified developers.

• Directly manage third-party partner relationships, supporting partner onboarding, collecting sales materials, and driving overall partner success with sales and marketing.
• Partner with the Senior Partner Success Manager to execute and coordinate partner GTM plans for sales enablement to drive pairings with financial institutions and adoption by their end users.
• Coordinate and deliver partner trainings and materials, inclusive of webinars and sales resources.
• Support management and optimization of Q2’s Developer Catalog, offering customers up-to-date partner offerings and due‑diligence materials.
• Align partner opportunities with strategic verticals and marketing roadmaps to deliver coordinated GTM efforts to drive sales enablement.
• Educate partners on self-service tools, maximizing their relationship, and driving success in Q2’s fintech ecosystem.
• Gather insight regarding sales activity, end-user adoption, and customer successes.
• Work cross-functionally with teams across sales, marketing, development, and public-relations.
• Support sales and marketing initiatives to achieve sales and revenue targets.

• Bachelor’s degree and 5+ years of relevant partner success or account management experience.
• Excellent written and oral communication skills, with the ability to interface effectively with peer managers and senior management.
• Attention to detail, exceptional follow-through, prioritization, organization, and multitasking in a fast-paced environment.
• Proficiency with Salesforce, Jira, Confluence, and Seismic preferred.
• Experience supporting sales and marketing functions.
• Self-starter comfortable with ambiguity.
• Experience building new processes and implementing them across organizations.
• Preferred experience in financial services, enterprise software, customer success, or marketplace.
• Fluent written and oral communication in English.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements.