Customer Success Engineer

Requirements

• 7+ years of prior experience in a customer facing role working hands on with distributed systems technologies similar to Redpanda
• Experience with creating blog content and/or documentation on the production use cases and solutions
• Outstanding consulting skills, able to easily context switch between internal teams and customers, from code to whiteboard, from support to engineering
• Comfortable developing/prototyping solutions in many different languages (e.g., Java, Python, Go, and Java script)
• Experience working with distributed systems such as Kafka, Spark, Hadoop, Cassandra, etc
• Good understanding of security technology (TLS, SASL, Kerberos, OAuth, OIDC etc.)
• Knowledge of different cloud vendors ( AWS, GCP and Azure)
• An Understanding of the fundamentals of high availability and disaster recovery and are able to design HA/DR solutions to meet customer needs and constraints
• Passion for working on complex technical problems and have a strong understanding of modern data infrastructures and streaming technologies
• Strong ability to build relationships with our partners, customers, and open-source users
• Collaborative spirit and enjoy making sure each team gets customer feedback to provide great customer experience
• Flexibility to travel to meet customers, attend events or conferences (up to 25%)
• Experience with Kubernetes or Ansible a plus

• Come and join our rapidly growing Customer Success Engineering team
• As a Solutions Architect, you will help us ensure the success of Redpanda customers
• This could range from running workshops with customers to getting them up and running on Redpanda products, and/or helping to architect a full end-to-end data streaming system with Redpanda as the core solution
• Spend time working with our products to build new partner or technology integrations, use cases, and automation capabilities with our customers
• Be prolific in sharing content and best practices both internally and externally
• Work alongside the Customer Success team to onboard new customers and work with existing customers to drive their success and excellence
• Design and implement production-ready streaming architectures that solve customer business problems and meet their performance, reliability, and scalability requirements
• Partner with Redpanda product management, engineering, and support teams to solve customer challenges and improve customer experience
• Identify and resolve technical barriers to production readiness, performance optimization, and expanded use cases
• Build tooling, automation and other technical assets that can be re-used by multiple customers to improve their Redpanda experience