Project Account Manager

Title:
Project Account Manager

Reports to:

Account Manager

About Wildpack

Wildpack is a rapidly growing and established co-packaging and co-manufacturer with multi-site facilities for both non-alcoholic and alcoholic beverages. Wildpack produces and packages ready-to-drink beverages for a variety of brand owners in the retail CPG space. The company specializes in aluminum can beverage sleeving, filling, and third-party logistics. We are looking for someone who is a natural leader and is committed to delivering high quality service with high-performance results.

Bring an entrepreneurial spirit and come grow your career in a fun, inclusive, and established business that is supportive with lots of opportunity for advancement. The Company recently went public on the Canadian Toronto Stock Exchange Venture, bringing massive opportunities to its employees for career progression and a variety of learning opportunities.

About the Role

We are looking for a proactive, customer-focused Project Account Manager to serve as the operational bridge between clients and plant operations. This role is responsible for managing customer projects from onboarding through production and final shipment while ensuring a high level of communication, organization, and execution throughout the process.

The ideal candidate thrives in a fast-paced manufacturing environment, understands the balance between customer expectations and operational realities, and takes ownership of projects from start to finish. You are highly organized, solutions-oriented, and able to keep multiple moving pieces aligned while maintaining a strong service-first mindset.

This is an in-person, plant-based role that works closely with Operations and Service teams to ensure projects are completed accurately, efficiently, and on time.

A Day in the Life:
What you do:

Customer & Project Ownership

• Serve as the primary point of contact for assigned customer accounts and production projects, owning both customer communication and end-to-end project execution throughout the production lifecycle

• Own customer projects from onboarding through production, shipment, and final delivery, ensuring alignment between customer expectations and operational execution

• Lead project planning and execution activities to ensure timelines, milestones, and customer requirements are met

• Maintain strong customer relationships through proactive communication regarding production status, timelines, shipment schedules, and operational updates

• Coordinate customer onboarding, pilot runs, and ongoing production execution in partnership with internal teams

• Balance expectations with manufacturing capabilities and constraints

• Support customer retention, repeat business, and contract renewals through strong service and operational performance

• Support growth opportunities within existing accounts, including new SKUs, volumes, and service offerings, in alignment with plant capacity

Production & Operational Coordination

• Act as the primary operational liaison between customers and internal teams including Operations, Planning, QA, Warehouse, and Supply Chain to ensure production readiness and execution

• Forecast customer production volumes and material requirements in partnership with internal teams to support capacity planning and production scheduling

• Coordinate formula flow, production scheduling, pack-out flow, shipment timelines, and customer delivery requirements

• Ensure alignment between materials, ingredients, consumables, sales orders, forecasts, project priorities, and plant capabilities

• Coordinate internal production schedules and customer inbound/outbound logistics to support on-time execution

• Support seamless communication and handoffs between customer, operations, and service teams throughout the project lifecycle

Risk Management & Problem Solving

• Identify project risks, operational bottlenecks, or supply constraints and escalate when appropriate

• Conduct root cause analysis on project or production issues and support corrective actions

• Present solutions alongside identified challenges

• Resolve customer and operational issues promptly and effectively

Communication and…