Partner Success Manager

Recognized as the No. 1 site trusted by real estate professionals, ® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, ® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

The Partner Success Manager is responsible for managing strategic partner relationships with ® ’s third-party real estate lead providers and List Hub data feed customers under the Strategic Partnerships Team. Responsibilities for this role include renewing and upselling List Hub contracts and licenses, customer profiling and segmentation, change management, data‑use and lead compliance, retention, lead performance monitoring and special initiatives as assigned.

You will manage a book of strategic accounts with a focus on developing strong relationships that help advance our company OKRs. The primary goal of the Partner Success Manager is to drive revenue growth while ensuring customer satisfaction by providing excellent service and support throughout the customer relationship. This role requires strong communication and organizational skills to manage a high volume of accounts and to work collaboratively with sales and customer success teams to achieve renewal, growth and margin targets.

• Manage and prioritize a large volume of List Hub and lead provider accounts across multiple products and services
• Manage partner accounts and act as the primary point of contact for all account‑related matters, including reporting explanations, accounting resolutions, expectation management, compliance issues, and change management
• Build, maintain, and expand partner relationships to maximize opportunities and mitigate risk
• Upsell new products to customers wherever possible
• Communicate with customers with a regular cadence to educate them on the benefits of renewing and address any concerns or objections they may have
• Negotiate renewal terms and pricing as needed to ensure customer satisfaction and achieve renewal targets
• Manage the renewal process from beginning to end, including drafting renewal agreements and processing payments
• Keep accurate records of all renewal activities and customer interactions in CRM system
• Monitor and analyze renewal metrics to identify trends and opportunities for improvement
• Collaborate with sales and customer success teams to ensure timely renewal of accounts
• Proactively work with Strategic Partnership team manager and third‑party lead providers to increase profitable lead delivery by leveraging relationships, technology, and business strategy
• Build deep knowledge of the third‑party lead and List Hub products to highlight risks, and suggest alternative solutions to internal stakeholders and external partners
• Manage communications and expectations for strategic initiatives involving partners and internal stakeholders
• Develop ad‑hoc and ongoing reporting and analysis, creating KPI insight across the entire set of responsibilities
• Work cross‑functionally across the organization with sales, implementation, accounting, collections, customer care, analytics, marketing, legal and product

We balance creativity and innovation on a foundation of in‑person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in‑person, adding richness to our culture and knitting us closer together.

• Bachelor's degree in Business Administration, Marketing, or related field
• 8+ years of experience in B2B sales, SaaS, customer success, account management or renewals management within a technology or high‑growth organization
• Critical thinking and problem‑solving skills to resolve challenges…