Freight Customer Success Leader; Hybrid – Austin

Interested in joining our team?

We’re looking for high-performing individuals who are obsessed with customer experience and ready for high-impact contributions to Mudflap’s explosive growth.

Austin, TX

Full time

Hybrid

Business Development

• $105K – $115K

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

As a Customer Success Manager, you will help build and scale the experience for our freight customers from the ground up.

This is a highly strategic and customer-facing role for someone who understands the freight industry, thrives in fast-paced environments, and is passionate about creating exceptional customer experiences. You’ll serve as a trusted partner to freight customers while helping shape the processes, playbooks, and operational foundations that will support long-term growth in this new vertical.

The ideal candidate brings strong relationship management skills, operational thinking, and a deep understanding of freight workflows, challenges, and customer needs.

We’re a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies.

Work Location Austin-Based, Hybrid

This role is based in Austin, TX and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.

To support our team, we offer:

• Commuter benefits to ease your travel

• Lunches and snacks to keep you fueled

• A collaborative, high-growth environment where you’ll work closely with talented teammates across the company

Expectations (In this role, you will):

• Own relationships with freight customers, acting as a trusted advisor throughout the customer lifecycle

• Drive customer onboarding, engagement, adoption, and retention within the freight vertical

• Partner closely with Sales, Product, Operations, and Support teams to deliver a seamless customer experience

• Identify customer pain points, operational gaps, and growth opportunities, translating insights into scalable solutions

• Develop and refine onboarding processes, success playbooks, and customer engagement strategies as the vertical grows

• Monitor customer health, usage, and retention metrics to proactively drive outcomes and reduce churn

• Advocate for freight customers internally and help influence product and operational improvements

• Help establish scalable systems and processes that support long-term growth across the freight business

Experience (What we look for):

• 4–7+ years of experience in Customer Success, Account Management, Operations, Logistics, or related customer-facing roles

• Experience working within freight, transportation, logistics, trucking, or supply chain industries strongly preferred

• Strong relationship-building and communication skills with the ability to influence across teams and customer stakeholders

• Proven ability to manage complex customer relationships and drive measurable customer outcomes

• Strategic and operational mindset with comfort navigating ambiguity and building processes from the ground up

• Data-driven approach to customer management and problem solving

• Excited to help build and scale a new business vertical in a fast-growing environment

• Passion for customer experience, operational excellence, and continuous improvement

Perks and Benefits (What we offer):

• Competitive salary and equity in a high-growth startup

• Multiple health benefit options

• Responsible Time Off

• 401(k) matching

• Opportunities and support for major career growth

• Annual Company offsite event (Mudfest!)

The salary range for this role is $105,000 - $115,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The…