Business Intelligence Manager

Positions Summary

The Business Intelligence Manager will be responsible for overseeing and enhancing the operations efficiency and effectiveness of our company. Your expertise in business intelligence and data-driven decision-making will be crucial in identifying opportunities for improvement, streamlining processes, and driving informed strategic choices. You will work closely with cross‑functional teams to ensure seamless collaboration, efficient resource allocation, and achievement of key performance indicators.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Utilizes your experience in business intelligence tools and techniques to gather, analyze and interpret complex data sets
• Provides actionable insights and recommendations to executive management for improved decision‑making, resource allocation and process optimization
• Identifies operational bottlenecks, inefficiencies, and areas for improvement within various departments
• Develops and implements strategies to streamline processes, reduce costs and enhance overall operational performance
• Collaborates with department heads and executive management to establish key performance indicators (KPIs) that align with the company’s strategic goals
• Monitors and analyzes KPIs to identify trends, deviations and opportunities and provides regular reports to guide decision‑making
• Fosters effective communication and collaboration across departments to ensure smooth workflows and coordinated efforts
• Works closely with teams such as Finance, Marketing, Sales, and Operations to align operations with overall business objectives
• Leads and oversees the implementation of process improvement initiatives and operational projects
• Defines project scope, objectives, timelines, and resource requirements to ensure successful execution within established parameters
• Monitors resource allocation across departments to optimize staffing levels and allocation of assets
• Makes recommendations for resource adjustments based on data driven insights
• Identifies potential operational risks and develops mitigation strategies
• Ensures compliance with industry regulations and company policies minimizing potential disruptions to operations
• Stays updated on industry best practices, emerging technologies, and advancements in business intelligence
• Applies knowledge to continuously enhancing operational processes and maintains a competitive edge
• Other projects and duties as assigned

• Exceptional ability to deliver concise, incisive, logical written documents and has the presence to deliver recommendations effectively to demanding audiences
• Ability to identify the organization’s strengths, weaknesses, opportunities and threats
• Comfortable working in a diverse environment with the ability to deal with ambiguity while adapting easily to rapidly changing business conditions
• Ability to adapt and adjust to changing situations
• A high degree of self‑confidence and perseverance and can earn the confidence of others
• Ability to work quickly and efficiently, while under pressure
• Excellent communication, presentation and project management skills
• Ability to multitask and work toward several milestones on various projects simultaneously
• Experience with knowledge of all state and local law
• Competency with Microsoft Office Suite Required

• Bachelor’s degree in related field
• 5+ years’ experience in data analysis, business intelligence or a related field
• Expertise in SQL, Excel and other data analysis tools
• String understanding of statistical methods and modeling
• Ability to develop creative solutions to complex problems
• Service‑oriented, and a collaborative influence style
• Proven ability to craft and present a business analysis’
• Experience making decisions based on business metrics

• Ability to stand, sit, use of hands to handle, feel, or reach with hands and arms
• Ability to lift and/ or move up to 25 pounds
• Specific vision abilities required by this job include close vision and distance vision

• The noise level in the work environment is usually moderate

Served with Honor is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.