Principal Product Manager; Core Platforms, Fulfillment

Legal Zoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.

This hybrid position will work remotely as well as onsite in our Austin, TX office.

At Legal Zoom, we operate with a human-in-the-loop model , where AI enhances—rather than replaces—human judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision‑making.

To align with our AI‑integrated operating model, our interview process will assess AI fluency, curiosity, and measurable/impactful workflow integration.

Legal Zoom is seeking an exceptional Principal Product Manager to drive our critical service delivery (“fulfillment”) platform. This role owns a high‑impact platform that materially influences the customer experience, agent productivity and company‑wide efficiencies.

You will define and lead the end‑to‑end product strategy for our service delivery platform, aligning cross‑functional teams around clear priorities and measurable outcomes. This role operates with broad strategic scope and accountability, shaping direction, driving execution excellence, and delivering durable business impact through influence. While this is an individual contributor role, it carries senior‑level ownership and influence across Product, Engineering, Design, Data, Customer Success, Marketing, Sales, Finance, and Legal.

This is a hands‑on leadership role for a strategic product thinker who pairs strong business judgment with deep customer empathy and operational rigor.

• Own product strategy and execution for our Fulfillment Platform, ensuring cohesive delivery of customer and efficiency outcomes across initiatives.
• Drive customer empathy and advocacy. You'll gain the relevant customer insights from a variety of sources, knowing that your customers are both internal and external.
• Define and articulate a clear product vision and multi‑quarter roadmap aligned to company goals, customer needs, and P&L objectives.
• Drive prioritization and cross‑functional alignment across initiatives, balancing near‑term execution with longer‑term strategic growth opportunities.
• Establish clear decision frameworks and performance metrics to support disciplined execution and transparency.
• Partner deeply with Engineering, Design, Data, Customer Success and Legal to drive delivery, resolve tradeoffs, and remove executional friction.
• Use qualitative and quantitative customer insights to identify high‑impact opportunities and continuously refine strategy.
• Act as a senior product leader within the organization, elevating strategic clarity, decision quality, and product craft through influence and example.
• Lead platform product innovation, including AI‑powered and automation‑driven experiences, translating emerging capabilities into meaningful platform capabilities and measurable business impact.

• 10+ years of product management experience, including experience operating with broad strategic scope and accountability for significant business outcomes.
• A deep user empathy for both internal and external customers.
• Demonstrated success owning large, complex platform areas end‑to‑end, from strategy and discovery through launch and measurable impact.
• Experience driving cross‑functional alignment and influencing senior stakeholders in complex, matrixed environments.
• Experience translating advanced capabilities — including AI‑, data‑, or automation‑driven features — into real customer value and business results.
• Excellent “data skills”. You are curious and ask the right questions, quickly gather relevant data points and are able to independently analyze and form data‑backed perspectives.
• Ability to operate comfortably at multiple altitudes — from long‑term strategy to detailed execution —…