Marketing Manager, Customer Engagement – Americas

Marketing Manager, Customer Engagement – Americas

Interface is a global flooring solutions company that leads in sustainability and offers a portfolio of carpet tile, resilient flooring, and area rugs.

This role is a strategic leader responsible for defining and evolving Interface’s end‑to‑end customer experience with a focus on mill visits, hosted programs, and on‑site engagements.

Customer Experience Strategy & Governance: Define and own the Americas customer engagement and experience strategy aligned with sales growth, marketing objectives, and sustainability commitments.

Experience Design & Delivery: Oversee high‑impact customer engagements at facilities across the region, ensuring clear objectives, defined audiences, intentional narratives, measurable outcomes, and hospitality excellence.

Process, CRM & Operational Excellence: Design, implement, and continuously optimize scalable experience processes from intake to follow‑up, integrating data into CRM and dashboards.

Data, Analytics & Performance Measurement: Define success metrics and KPIs, translate engagement data into recommendations, and provide regular performance reporting.

Team Leadership & Organizational Design: Lead, develop, and empower a geographically distributed team, setting expectations, accountability, and fostering a collaborative culture.

Cross‑Functional Leadership & Influence: Coordinate with sales, marketing, manufacturing, and other teams to ensure consistency, contribute to planning, and align experiences.

Internal Engagement & Brand Stewardship: Support onboarding and internal engagement initiatives that reinforce the brand and culture.

• 7–10 years of progressive experience in customer experience, marketing, sales enablement, or related disciplines.
• Demonstrated success building and leading experience strategies tied directly to business outcomes.
• Strong background supporting complex, field‑based, sales‑driven organizations.
• Proven ability to design and govern process and performance measurement frameworks.
• Experience leading and evolving teams through change, scale, or reorganization.
• Highly effective communicator with presence and influence.
• Strategic mindset paired with strong operational discipline and follow‑through.

• Bachelor’s degree in Business, Marketing, or related field.
• Travel approximately 25%, primarily between Atlanta and Troup County, with occasional travel across the Americas.
• Flexibility to support events and programs outside standard business hours with advance notice.
• Ability to lift up to 40 lbs and support events outside standard business hours as needed.

Primary location:
Interface Troup County Campus, LaGrange, GA. Additional work environments vary based on customer engagements and events.

We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings in the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.