Senior Director, Global Strategic Workforce Planning

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

As Senior Director, Global Workforce Planning, you will set the enterprise vision, strategy, and operating model for workforce planning  will lead forward looking, capability based workforce strategies across regions and functions to support long term growth, digital transformation, and financial objectives.

This role serves as the enterprise authority on workforce planning, advising senior leaders on talent, capacity, skills, location, cost, automation, and contingent labor decisions. You will embed workforce planning into Visa's core planning and governance rhythms and own the global strategy for managing both full time and contingent workforce models.

Enterprise Workforce Planning Strategy and Operating Model

• Own and evolve Visa's enterprise workforce planning vision, operating model, and roadmap.
• Drive a systematic and disciplined workforce planning and position prioritization process, using a forward-thinking mindset.
• Partner with Functional Leadership to develop and manage a global workforce plan (FTEs and contingent roles) aligned to business strategy, resource needs, and transformation priorities.
• Lead integrated workforce scenarios that assess tradeoffs across talent, location, cost, automation, and risk.
• Lead regular workforce plan reviews and executive reporting with plan owners, partnering with hiring managers, business leaders, Finance, and People Business Partners to drive in-budget, on-target execution.

Workforce Intelligence and Executive Decision Support

• Set direction for workforce analytics, forecasting, and scenario modeling across the enterprise.
• Translate complex workforce and business data into executive level insights that inform investment, sequencing, and capacity decisions.
• Partner with senior leaders to proactively identify workforce risks and opportunities tied to growth, innovation, and productivity.

Contingent Workforce Strategy and Optimization

• Develop and execute a comprehensive global strategy for contingent labor, with a focus on optimization, scalability, and cost management.
• Identify opportunities for centralization, improved sourcing models, and supplier consolidation across regions and business units.
• Partner with Strategic Sourcing and Procurement to negotiate and manage vendor contracts, service levels, and performance standards.
• Define and track KPIs to measure the effectiveness, cost, and risk profile of the contingent workforce.

Governance, Compliance, and Risk Management

• Integrate workforce planning into enterprise governance, financial planning, and risk management frameworks.
• Ensure compliance with labor laws and regulations related to contingent workers, in partnership with Legal and Finance.
• Run day-to-day position management processes (Workday initiation, changes, approvals, and compliance), ensuring accurate governance and audit readiness.
• Identify and execute process improvements to streamline and simplify position management for participants and stakeholders.
• Continuously engage Business Leaders, Finance, and Talent Acquisition on position prioritization before requisition creation to ensure alignment to plan and funding.
• Drive structured processes for the business to make workforce plan adjustments while maintaining governance controls.
• Establish governance mechanisms to mitigate workforce related risk, including scenario based planning and controls.

Technology Enablement and Reporting

• Partner with Technology teams to assess, select, and evolve workforce and contingent labor platforms, including global solution strategies.
• Analyze workforce and contingent labor…