Branch Coordinator – Pest Control Operations

Description

The Bug Master is a trusted pest control company serving residential and commercial customers across Texas. For over 40 years, we’ve built our reputation on reliable service, strong customer relationships, and operational excellence.

As we continue to grow, we’re looking for team members who take pride in their work, move with urgency, and want to be part of a company where what you do truly matters.

The Branch Coordinator plays a critical role in keeping our branch running smoothly day-to-day. This position is responsible for coordinating service routes, supporting customer communication, and ensuring administrative execution is accurate and timely.

You’ll work closely with the Branch Manager, technicians, and sales team to ensure schedules are efficient, customers are taken care of, and operations stay on track.

Customer Experience

• Serve as the primary point of contact for customer communication
• Handle scheduling, service inquiries, and issue resolution
• Deliver consistent, professional service across all interactions

Route Coordination & Scheduling

• Build and manage daily service routes for pest control technicians
• Adjust schedules in real time to meet customer and operational needs
• Optimize routes for efficiency, density, and service quality

Branch Operations Support

• Support day-to-day administrative operations within the branch
• Ensure completion of key daily, weekly, and monthly processes
• Partner with technicians and sales teams to support execution

New Account Setup & Sales Processing

• Accurately set up new customer accounts
• Process service agreements and sales transactions
• Maintain clean, accurate customer data

Accounts Receivable & Collections

• Monitor and manage outstanding balances
• Support collections for current accounts
• Partner with corporate on escalated accounts

Operational Compliance

• Maintain accurate records and documentation
• Ensure alignment with company processes and standards
• Support audit readiness and operational consistency

Experience & Education

• High school diploma or GED required
• 6+ months of experience in administrative support, scheduling, dispatch, or customer service

• Strong communication and problem-solving skills
• Highly organized with strong attention to detail
• Ability to multitask and adapt in a fast-paced environment
• Comfortable working with systems, data entry, and scheduling tools
• Ability to professionally interact with customers and internal teams
• Service-oriented mindset with a strong sense of ownership

This role is based in a branch office and involves regular interaction with customers, technicians, and leadership. The environment is fast-paced and requires strong organization and communication throughout the day.

• Established, growing company in an essential service industry
• Opportunity to grow within operations and leadership
• Team-oriented environment with clear expectations
• Work that directly impacts customers and the business

If you’re organized, reliable, and ready to play a key role in a growing operations team, we’d love to hear from you.