Retail Electricity Operations Associate

What To Expect

Our Retail Electricity business empowers customers to reduce the cost of ownership of their Tesla products (like Powerwall, Tesla EVs, and solar panels) through Tesla’s electricity plans. We are not the standard Retail Electricity Provider. We set up the first Virtual Power Plant in Texas through the ERCOT Aggregated Distributed Energy Resource (ADER) project, and we are hyper‑focused on innovative and automated solutions to help customers shift their energy consumption profiles in ways that maximize bill savings, improve energy security, and stabilize the grid.

We supply both residential and commercial meters in Texas and are recruiting a detail‑oriented Operations Specialist to ensure seamless day‑to‑day operations, compliance, and customer satisfaction.

• Serve as a technical and operational specialist coordinating with Energy Customer Support, Product Management, Grid Services, and Engineering teams
• Manage & resolve ERCOT enrollment exceptions, including Inadvertent Gains & Losses
• Support billing operations, including manual interventions where automation is incomplete
• Generate operational reports and alerts to improve business efficiency and effectiveness
• Handle escalated customer support cases that require detailed technical troubleshooting to ensure positive outcomes and compliance with retail electricity standards
• Accumulate, organize, and analyze data on pressing operational issues to aid prioritization of feature requests and priorities with product and engineering leadership
• Collaborate with the broader Grid Services team to identify and implement process improvements, mitigate risks, and enhance overall program scalability in a lean environment

• Degree in Business, Engineering, Energy Management, or a related field, or equivalent experience
• 1–3 years of direct experience in retail electricity operations (e.g., at an electricity retailer, utility, or similar organization)
• Strong attention to detail and problem‑solving skills, with the ability to thrive in a lean, fast‑paced setting while prioritizing positive customer outcomes and regulatory adherence
• Proven ability to handle technical troubleshooting and data organization for operational insights
• Proficiency in data analytics and tools such as SQL, Excel, Ziplabs, Tableau, or other reporting software

• Competitive pay
• Medical plans with $0 payroll deduction options
• Family‑building benefits covering fertility, adoption, and surrogacy
• Dental (including orthodontic coverage) and vision plans with $0 paycheck contribution options
• Company‑paid Health Savings Account (HSA) contribution when enrolled in a High‑Deductible medical plan with HSA
• Health Care and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Basic Life, AD&D, short‑term and long‑term disability insurance (90‑day waiting period)
• Employee Assistance Program
• Sick and vacation time (flex time for salary positions, accrued hours for hourly positions), and paid holidays
• Back‑up childcare and parenting support resources
• Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, pet insurance, weight loss and tobacco cessation programs, and commuter benefits
• Employee discounts and perks program