Client Success Manager

About Yellowstone Local

Yellowstone Local is a modern recruiting, hiring, and employer branding agency serving the skilled trades industry. Our mission is to solve the industry’s biggest problem: creating predictable, scalable, and top-performing recruiting systems that allow our clients to hire top-tier blue-collar talent consistently.

Our culture is intentionally built around a clear set of beliefs that guide how we work, how we lead, and how we serve our clients.

• We believe in doing the work that others won’t.
• We believe in moving fast over moving perfectly.
• We believe discipline creates freedom.
• We believe in thinking long-term while executing today.
• We believe in owning outcomes when we’re not completely in control.
• We believe being in the people business starts with us as individuals.
• We believe that if our culture attracts everyone, then we don’t have a culture.

Base Salary: $50,000 annually, paid bi-monthly (15th and last day of the month)

Variable Target Earnings: $50,000 annually, tied to portfolio performance and paid monthly (15th of the following month)

On-Target Earnings (OTE): $100,000 annually at 90% Net Revenue Retention (NRR)

Uncapped Upside: Expansion and winback revenue provide unlimited earning potential

• Medical Insurance: 100% employer-covered for employees with low deductibles
• Dependent Coverage: 50% employer-covered medical insurance for dependents
• Dental & Vision Insurance
• Remote-first work environment with optional office access in select major cities, including Austin
• Flexible PTO
  , with an expectation of responsible planning and coverage
• Paid Holidays
  , including:
  • Two days for Thanksgiving
  • The entire last week of the year is off for the holidays
  • + More!

• Clear ownership of revenue and client outcomes
• Performance-based compensation with uncapped upside
• Direct path to Team Lead and Managerial roles within 12–24 months
• Opportunity to influence systems, strategy, and team development
• Mission-driven work with real impact on skilled trades businesses

The Client Success Manager (CSM) is an experienced, outcomes-driven owner of a defined book of business, responsible for driving Net Revenue Retention (NRR) and ensuring clients achieve measurable hiring success.

This role manages 50–60 active client accounts representing approximately $125,000–$150,000 in Monthly Recurring Revenue (MRR). The CSM owns overall client strategy at both the job and company level, acting as the quarterback for client outcomes while partnering cross-functionally with recruiting and marketing teams for execution.

This position is ideal for a seasoned CSM who thrives in a performance-based environment and is motivated by a clear path to Team Lead and Managerial advancement.

Client Relationship & Strategy

• Own the end-to-end post-sale client relationship for a portfolio of 50–60 accounts
• Serve as the strategic advisor for both job-level and company-level hiring strategies
• Lead onboarding, quarterly planning, and ongoing success calls
• Develop and maintain clear success plans aligned to client hiring goals and retention benchmarks
• Proactively identify risks, churn signals, and expansion opportunities
• Hold clients accountable to agreed-upon actions, best practices, and timelines

Execution & Coordination

• Coordinate cross-functionally with recruiting, marketing, and operations teams
• Ensure campaigns, job ads, and hiring systems are implemented accurately and on time
• Track deliverables, timelines, and performance milestones
• Maintain accurate and timely documentation in CRM and internal systems

Performance Management & Reporting

• Monitor hiring performance metrics (leads, applicants, hires, conversion rates, time-to-fill, etc.)
• Prepare and present performance reports and insights to clients
• Use data to guide recommendations and adjust strategies
• Hold clients accountable to best practices and agreed-upon actions

Retention, Growth & Advocacy

• Own Net Revenue Retention (NRR) across assigned portfolio
• Drive renewals, winbacks, and expansion revenue within existing accounts
• Partner with Sales on upsell and expansion opportunities
• Proactively mitigate…