Account Specialist - Austin, TX

THE BASICS

• Role Summary: This role partners directly with Sales Consultants to source, sell, and deliver custom products to clients worldwide. The ideal candidate is confident collaborating with the marketing and creative teams of high-profile clients, providing ideas, feedback, and recommendations. Strong project management skills are essential to manage multiple projects, meet tight deadlines, maintain client relationships, and keep production teams on track.
  
  This role involves brainstorming, ordering, and shipping projects, with a strong attention to detail and a high level of professionalism when handling time-sensitive information. The ideal candidate is proactive in improving processes, exploring new tools, and supporting team collaboration, with the flexibility to work across and adapt to multiple teams as needed.
• Location: In-office at our Austin, TX location - 801 Barton Springs Rd, Austin, TX 78738
• Compensation: $65,000-$80,000 depending on experience level

Nadel is a global leader in targeted, high-impact branded merchandise. Founded in 1953, Nadel offers a connected team of experts who deeply understand every aspect of branded merchandise ideation, creation, and delivery. Headquartered in Los Angeles, Nadel has a presence across North America, Europe, Asia-Pacific, and beyond. With a strong commitment to sustainable business practices, Nadel continues to drive positive environmental change and raise the bar across the industry.

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WHAT YOU’LL DO:

• Generate ideas and source vendor offerings tailored to each project's requirements.
• Build creative decks and presentations for clients, ensuring all project details are accurately captured.
• Assist clients in finding the perfect items for their event or needs.
• Handle orders from placement to delivery, including verifying pricing, following up with manufacturers, and tracking orders.
• Develop and maintain the production management system for your team.
• Create materials such as sales letters, PowerPoint presentations, and Microsoft Word proposals for client presentations.
• Conduct product research tailored to each unique project.
• Act as a trusted advisor by deeply understanding clients' businesses and aligning their needs with our solutions.
• Serve as an extension of the Branding Consultants (Sales Executives), maintaining strong client relations and effective communication with all clients.
• Coordinate with corporate staff (Billing, Accounts Receivable, Accounts Payable, etc.) on client accounts (invoices, aging, etc.).
• Proactively create custom flyers and marketing materials for existing clients.

• 7+ years of progressive, professional experience.
  • Preferred, but not required: 3+ of those years specifically in an account/client lead role either in the Promotional Products industry or in an environment that provided enhanced knowledge of industry-specific vendors.
• A proven ability to work independently in a fast-paced environment, think critically, manage multiple priorities, and adhere to strict deadlines.
• The initiative to structure and organize their day without oversight.
• Superior client relation skills, including adaptability and sensitivity to client demands.
• A high level of detail orientation and organization, with the ability to adjust priorities in a changing environment and complete tasks.
• The ability to take initiative on incoming requests and work with little to no direction from the team.
• Superior product and vendor knowledge within the Promotional Products Industry.
• Clear communication skills for project tracking and addressing roadblocks with the team.
• An understanding that the role requires timely and effective communication with both clients and vendors.
• A reliable, encouraging, and professional attitude.
• A proactive approach with a team-player outlook.
• Excellent phone skills, along with strong email and writing etiquette.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Skills in Adobe Photoshop and Illustrator are a plus.
• A sincere passion for branding and a commitment to representing our brand mission, vision, and values.

Nadel provides equal employment opportunities to all…