Support Operations Specialist - Global Sales

Job Summary

The Global Sales Support Operations Specialist will support Global Sales to drive operational excellence by assisting with maximizing tool optimization. This position will focus on CRM-based activities, data management, and enhancement of CRM processes. The position will report to the Global Sales Sr. Director of Operations within the Global Sales Support department and is required to report to the SHI Somerset, NJ location.

• Manage and update CRM data, including account transfers, auditing renewal opportunities, updating orphan accounts, and monitoring LOB opportunities.
• Deliver weekly reports on open leads, create custom CRM views for sales, and track common CRM issues through helpdesk tickets.
• Maintain CRM guides, develop communications for new initiatives, and provide user support for CRM-related issues.
• Create and manage CRM campaigns, including tracking event invitations and reporting to leadership.
• Validate and update CRM hierarchies and sales keys, including auditing global keys and ensuring the correct assignment of Business Unit Leaders.
• Monitor and follow up on opportunities based on their phases, estimated close dates, and next steps.
• Review and maintain the accuracy of sales keys and membership lists and standardize CRM account groups and hierarchies.
• Perform audits for account and contact record completeness, generate reports on Global Business Unit progress, and communicate effectively with users on necessary action items.

• Accountability – Takes ownership of outcomes and delivers commitments with reliability and integrity.
• Adaptability – Adjusts quickly to shifting priorities, maintaining effectiveness under change.
• Collaboration – Works effectively with diverse teams to achieve common objectives.
• Continuous Improvement Mindset – Actively identifies opportunities to enhance processes and performance.
• Attention to Detail – Maintains accuracy and precision in planning, reporting, and execution.

• Organizational skills with a keen eye for detail.
• Ability to work independently as well as in a team environment.
• Proactive, driven, and positive work attitude.
• Superior time management skills.
• Strong written and verbal communication skills.
• Minimum of 2 years in SHI sales or sales support role.
• Bachelor’s Degree.
• Fluency in SHI-branded CRM tool.
• Strong understanding and working knowledge of SHI sales structure, systems, and processes.
• Analytical and detail-oriented.
• Proficiency in MS Office tools – Outlook, Word, Excel, and PowerPoint.

• Microsoft Dynamics - CRM

• Estimated annual pay range: $50,000 - $65,000 (base salary).
• Benefits may include medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.