Strategist, Card Authorization

What you’ll do

The Global Payments Performance team will lead data‑driven discussions with merchants and partner with Sales and Customer Success to deliver optimization solutions.

• Lead discussions with existing and prospective merchants, providing the Sales team with tools and training to conduct those conversations.
• Serve as an internal and merchant‑facing expert on payment optimization strategies.
• Build and enhance Stripe’s optimization narratives and tools, supported by rigorous analysis.
• Deploy sophisticated optimization playbooks and analyses across Stripe’s customer portfolio using existing tools.
• Synthesize and relay customer feedback and findings to inform Stripe’s product roadmap.
• Provide feedback on tools and playbooks to continuously improve the self‑serve offerings.

• 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
• Expertise diagnosing root causes of card authorization rate underperformance and suggesting actionable steps.
• Deep understanding of how to improve merchant and card authorization rates (e.g., ISO message optimization, retry logic, issuer‑level analysis).
• Ability to partner with merchants to structure and deliver A/B tests comparing card authorization rate performance across PSPs.
• Experience helping merchants onboard to a new PSP such that their authorization rate performance is optimal from day one.

• Experience with SQL, dashboard building, modeling, or reporting.
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3).
• Experience presenting to senior business leaders.
• Ability to advise merchants on managing fraud, primarily on card transactions but also on alternative payment methods where possible.
• Knowledge of how to reduce merchant‑level interchange and scheme fees.