Operations Manager

Who We Are

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people and fosters an inclusive, people‑first culture.

Responsible for ensuring the effective day‑to‑day delivery of a defined operational function. They serve as the subject‑matter expert, providing guidance and oversight on operational processes, and driving continuous improvement to meet quality, compliance, and efficiency standards. While accountable for outcomes, the role does not directly manage staff.

• Manage and oversee daily functional activities to ensure accurate, timely, and compliant delivery.
• Act as the first point of escalation for operational issues, troubleshooting and resolving problems.
• Maintain up‑to‑date functional documentation, workflows, and standard operating procedures.
• Ensure compliance with internal policies, industry regulations, and quality standards.
• Monitor functional KPIs and prepare reports for leadership on performance and risk.
• Lead small to medium process improvement initiatives, including automation or workflow redesign.
• Partner with colleagues in related functions to ensure smooth end‑to‑end operational delivery.
• Provide subject‑matter expertise to stakeholders and support audits or compliance reviews.

• Required Education, Experience, Certification/Licensure:
  Bachelor’s degree or equivalent combination of education and experience; may require advanced degree; 5+ years of directly related experience; professional certificates may be required for the role.
• Knowledge, Skills, and Abilities (KSAs):
  Excellent written and verbal communication skills; excellent interpersonal, relationship‑building and teamwork skills; self‑motivated; ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long‑range projects and immediate tasks; proficient in Microsoft Word, Excel and PowerPoint.

This position is eligible for bonus pay and/or incentives for production or other goals. Pay Range: $85,000.00 - $ annually.

First American is an equal opportunity employer and offers a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave and an employee stock purchase plan.