Sr.Product Manager, Workforce Management

Senior Product Manager, Workforce Management

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay - a company you can be proud to be with.

Summary:

Senior Product Manager, Workforce Management is a part of eBay's Customer Service Technologies (CSTech) group. Whose purpose is to build technology infrastructure that is essential to eBay delivering a flawless customer support experience.

The role:

Senior Product Manager, Workforce Management is responsible for defining the end to end experience of Scheduling, Forecasting, and RTO. This particular role is focused on leading the work in these tracks. More specifically, you will own product requirements and design for complex, technical, global eWFM and NICE product roadmaps for eBay Customer Service.

As the product leader for WFM, this role is responsible for defining the global vision and strategy, collaborating closely with development, working with business partners to prioritize, delivering on the strategic product roadmap, and by doing so revolutionize the way we manage our workforce!

Responsibilities:

• Ability to be both the customer and WFM domain expert; write scripts for demos; demonstrate onstage product features.
• Set the priorities for multiple projects. Ensures the end to end product design is successful.
• Strategy development and execution:
  Lead the strategy and vision of WFMy for our Workforce Business Partners and then implement it.
• Work with key partners to develop Objectives and Key Results, develop roadmap / strategies that accomplish the Key Results.
• Be accountable for articulating (Storytelling) and executing the strategies and roadmap.
• Continue to weave D&I into the fabric of the eBay business - through recruiting and developing talent.

Requirements:

• 5+ years of Product Manager experience.
• Domain expertise in delivering solutions for WFM projects.
• Relationship builder, proven experience building relationships across business and development teams.
• Demonstrable experience with defining UI Concepts, from wire framing to low fidelity mockups.
• Previous experience with delivering Customer Service Technology solutions.
• Experience driving non-linear business outcomes through technology solution and implementation at scale.

Benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at  We will make every effort to respond to your request for disability assistance as soon as possible.

View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

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