Sales Operations

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever‑changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes Ship Station, , Ship Station API, Metapack, Global Post, and Packlink. Our partners include Amazon, UPS, USPS, eBay, Big Commerce, Shopify, Woo Commerce, and Walmart.

Are you obsessed with sales, taking action, and changing the game? If you have a whole lot of hustle and are ready to make an impact, come work with Shipstation Global and use your skills to push one of the largest eCommerce companies in the world to further excellence.

We are looking for a North America Senior Revenue Operations Manager who will work on the Revenue Operations team and be responsible for providing the North America Sales and Account Management team with analytical and strategic support. These responsibilities are delivered through close relationships with Sales and Account Management leadership, definition & refinement of key sales drivers, daily monitoring of pipeline health, measuring performance of programs against established targets, and recommending actions to drive improved revenue performance.

This position is hybrid in Austin, TX (3 days per week in office).

• Serve as a Salesforce expert, providing support and recommendation for sales operations process improvement
• Analyze sales performance metrics from the previous day/week including reviewing dashboards and reports to assess the team's performance against targets.
• Conduct brief meetings with sales team members or leaders to discuss goals, challenges, and any immediate issues they may be facing, helping align the team and address concerns promptly.
• Be a partner of the marketing team to discuss campaigns, lead generation efforts, and how these align with sales objectives. This may involve reviewing marketing materials or upcoming promotions.
• Maintain and update the CRM system, ensuring data accuracy, accurate lead assignments, and tracking sales activities.
• Analyze existing sales processes to identify areas for improvement, including streamlining workflows, improving reporting methods, or implementing new tools or technologies.
• Collaborate with senior management to prepare sales forecasts and strategic plans based on current performance and market trends.

• Be the single point of contact for Sales and Account Management leadership team.
• Analyze sales data and generate reports to track key metrics and provide insights to support data‑driven decision‑making.
• Work with finance or product teams to address pricing strategies, product launches, or inventory issues that may affect sales.
• Seek to understand areas for productivity and performance efficiencies and push forward innovative and game‑changing projects.
• Address any urgent issues that arise, such as discrepancies in sales data or operational bottlenecks.
• Communicate effectively with stakeholders at all levels to gather requirements, provide updates, and ensure alignment on sales operations initiatives.
• Manage GTM operations content including visuals and proposed commentary based on analysis.

• Business acumen is required – understanding the levers to pull to produce growth and associated risks.
• Data management skills (cleaning, linking, analyzing, reporting).
• Strong knowledge of Salesforce architecture and administration, with the ability to translate business requirements into technical solutions.
• Ability to analyze complex data sets and identify trends and insights.
• Ability to identify and resolve problems in a timely and efficient manner.
• Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels.
• Experience in managing projects and initiatives, with the ability to prioritize tasks and meet…