Lead Provider Services Specialist

POSITION OVERVIEW The Lead Provider Services Specialist (PSS) oversees provider compliance activities and ensures adherence to Texas Workforce Commission regulations, Board directives, and organizational policies. This role leads monitoring efforts, technical assistance, and training initiatives to support provider contractual compliance. The position helps ensure the accuracy and completeness of provider documentation and data management within the State of Texas' Child Care management software.

The role also drives continuous improvement efforts by identifying operational efficiencies, mentoring staff, and supporting high-quality service delivery, while providing mentoring and team support to the PSS unity

Expected Positive Outcomes Maintain complete and audit-ready provider files, ensuring compliance with documentation and contractual requirements.

Improved attendance recording consistency and a reduction in technical assistance inquiries through proactive provider education and support.

Meet or exceed the required number of monitoring visits required by TWC.Resolve complex provider contract issues and escalated concerns efficiently, contributing to improved provider relationships and operational continuity.

Essential Function Prepares and maintains updated paperwork for all records within the time frames specified by the Texas Workforce Commission and Board area directives and policies and procedures.

Provides guidance and oversight for accurate and timely updates within the State of Texas’ child care management system, ensuring data integrity and regulatory compliance across the team.

Directs and coordinates monitoring activities of providers to ensure adherence to contractual requirements, state regulations, and quality standards, while providing advanced technical assistance and corrective action guidance as needed.

Conducts follow up visits on service improvement agreements.

Serves as a subject matter expert on unit procedures, policies, and operational guidelines, leading team participation in meetings and training to strengthen understanding of the ETWDB system and related initiatives.

Works closely with Supervisor in developing and implementing plans for large scale unit projects and tasks.

Leads the resolution of complex provider contract issues, escalated complaints, and operational concerns by working collaboratively with management, and Family Services team members.

Helps ensure all provider files are complete, accurate, and compliant with required documentation standards, including service agreements, tax documentation, deposit forms, and state licensing records

Identifies, evaluates, and recommends process improvement initiatives, helping to develop and implement strategies that enhance compliance, workflow efficiency, and overall program performance.

Provides leadership, mentoring, and support to team members, promoting accountability, professional development, and consistent application of policies and procedures.

Performs other duties as assigned

Complies with all policies and standards PREFERRED/ REQUIRED QUALIFICATIONS Education

Education Level Education Details Required/ Preferred High School Diploma or Equivalent Minimum of a High School Diploma or Equivalent Required Associate 'sDegree

Associate's degree or equivalent from two-year college or technical school preferred or equivalent combination of education and experience.

Preferred Work Experience Experience Experience  Details Required/ Preferred2-4 years

At least 2 years' work related experience

Required

Knowledge,

Skills and Abilities

KSAs Proficiency Intermediate  experience in Microsoft Word, Excel, and Outlook Ability to handle escalated situations with critical thinking skills and problem solving techniques.

Ability to manage multiple projects simultaneously.

Demonstrated ability to work with customers and vendors, keep detailed records, and enter data accurately and timely into automated data bases COMPUTER PROFICIENCY:

Intermediate experience in Microsoft Word, Excel and Outlook LANGUAGE REQUIREMENTS:

English (written & verbal)
Licenses and Certifications Licenses/Certifications Licenses/Certification Details Time Frame Required/ PreferredDL NUMBER - Driver License, Valid and in State Valid Texas driver's license and Auto Liability Insurance Upon hire

Required PHYSICAL DEMANDS/WORKING CONDITIONS Physical Demands Category:

Office and Administrative Support Physical DemandsA thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical DemandN/ARarely Occasionally Frequently Constantly Weight Standing XWalkingXSittingXLiftingXCarryingXPushingXPullingXClimbingXBalancingXStoopingXKneelingXCrouchingXCrawlingXReachingXHandlingXGraspingXFeelingXTalkingXHearingXRepetitive MotionsXEye/Hand/Foot CoordinationXWorking Environment While…