Customer Enablement Manager
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-13
Listing for:
OnTrac Logistics, Inc.
Full Time
position Listed on 2026-07-13
Job specializations:
-
Business
Customer Success Mgr./ CSM, Client Relationship Manager -
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
To support high-impact customers, the full-time remote Customer Enablement Manager will manage post-onboarding success, align readiness and expectations, and build performance enablement plans while collaborating across various teams.
Key responsibilities- Own post onboarding success, leading hypercare, stabilization, and ongoing performance management for high-impact customers
- Align readiness and expectations during onboarding to ensure customer preparedness prior to handoff
- Build performance enablement plans defining goals, KPIs, milestones, and accountability owners while maintaining action plans and tracking progress
- Bachelor's degree or equivalent experience
- 3-7 years in customer success, account management, commercial operations, or a related field
- Strong relationship management and executive presence
- Proficiency with dashboards/BI tools (e.g., Power BI, Tableau) and working SQL knowledge
- Ability to balance customer advocacy with business objectives
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