Workforce Management Specialist

Workforce Management Specialist

We are seeking a meticulous Workforce Management Specialist for our Workforce Planning and Budget Management team, a pivotal group at the center of Scaled Operations vendor capacity planning, invoicing, and billing. In this role, you will lead the financial lifecycle for external vendor partners, managing purchase orders, approving invoices, processing billing and penalties, and contributing to monthly and quarterly OPEX reporting.

This is a high-volume, data-intensive position, requiring comfort working in spreadsheets, extracting information from internal dashboards, and managing extensive datasets. You will also collaborate with automated systems and AI-assisted workflows, so an enthusiasm for adopting innovative and efficient processes is highly valued.

The Workforce Planning & Budget Management team sits at the center of Scaled Operations vendor capacity planning and spend management. They translate internal demand (e.g., forecasted human review hours) into actionable vendor supply plans, maintain and validate large forecasting datasets, and ensure forecasts are delivered on time to vendor partners. The team also supports the commercial/financial operating rhythm tied to vendor capacity—helping with forecast vs.

actual visibility, cost drivers, and workflow exceptions—while increasingly partnering with automation and AI-assisted planning systems to scale and reduce manual effort.

• Strong Excel proficiency (including pivot tables, LOOKUPs, and SUMIFs) to analyze invoice details and compile financial reports.
• Proven ability to extract, validate, and manipulate data from large datasets and internal dashboards.
• Exceptional attention to detail and strong organizational capabilities.
• Self-directed work ethic with the capacity to prioritize tasks and manage your own schedule independently.
• Proactive approach to identifying business trends or anomalies and taking swift action to address them.
• Practical knowledge of basic accounting principles, financial reporting, and standard internal controls and policies.
• Experience with Anaplan or equivalent financial planning and budgeting software is a plus.
• Comfort navigating a tech-forward, AI-augmented financial operations environment is a plus.

• Turn demand requests into reviewer supply plans.
• Produce monthly LTF (Long Term Forecast) for vendor human review hours.
• Data entry + validation for forecasts and vendor outputs (laborious/high volume).
• Vendor communication to troubleshoot supply plan issues.
• Support billing/invoice review and provide context for exceptions/cost drivers (as needed).
• Collaborate with cross-functional stakeholders to translate operational demand forecasts into actionable vendor staffing and supply plans.
• Assist with the monthly production of the Long-Term Forecast for vendor reviewer hours, ensuring its accurate and timely completion.
• Review, reconcile, and approve partner vendor invoices during the month-end close cycle, offering clarity on cost variance drivers.
• Manage the billing reconciliation process, resolving billing exceptions, penalties, and fee waiver requests.
• Provide ad-hoc analysis and support for monthly and quarterly OPEX variance-to-forecast reporting.
• Extract, organize, and analyze high-volume data sourced from internal databases and dashboards.
• Liaise directly with external vendor partners to investigate and proactively resolve supply planning issues.
• Work alongside automated forecasting workflows, identifying edge cases to help optimize overall system accuracy.

• 4+ years of experience

• Advanced Excel/Google Sheets (pivots, lookups, SUMIFs; heavy spreadsheet work)
• Large dataset handling + validation (high-volume data entry, QA, attention to detail)
• Cross-functional collaboration (work with internal teams + external vendors; follow-through)

• Anaplan (or similar planning/budgeting tools)
• Forecasting/capacity planning exposure (long-term + short-term forecasts)
• Comfort with automation / AI-assisted workflows (process improvement mindset)

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. BENEFITS

SUMMARY:

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In…