GTM & Customer Success Lead – AI Platform
Listed on 2026-07-20
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Business
Customer Success Mgr./ CSM, Business Development, Client Relationship Manager
Overview
Lumenci is seeking a GTM & Customer Success Lead – AI Platform to help launch, commercialize, and scale iLumos.ai across law firms, enterprise corporations, and litigation funders. This hybrid, customer-facing leadership role owns the customer journey from pre-sales discovery through onboarding, adoption, renewal, and expansion, while helping shape go-to-market strategy for a next-generation AI-powered patent intelligence platform.
About Lumenci
Founded in 2018, Lumenci is a premier intellectual property consulting firm specializing in patent litigation, expert witness testimony, and patent monetization for leading corporations and global law firms operating across software, telecommunications, semiconductors, and emerging technology sectors. Our model integrates deep technical expertise with litigation strategy. Our teams support high-stakes disputes by developing technical narratives, performing rigorous analysis, and partnering with expert witnesses whose testimony shapes case outcomes in courts and arbitration forums worldwide.
Headquartered in Austin, Texas, with offices in San Francisco, New York, and Gurugram, India, Lumenci delivers end-to-end support spanning technical analysis, expert strategy, valuation, and monetization execution. Our differentiated approach, including engineering depth, litigation experience, and operational rigor, has resulted in long-term partnerships with leading law firms and technology companies navigating complex IP disputes. Lumenci is backed by VSS Capital Partners ("VSS") and Century Equity Partners ("CEP").
Employment Details
Employment Type: Full-time, exempt
Work Arrangement: Remote (hybrid from our Austin office possible)
Location: US-based, Remote
This role may require approximately domestic travel for client meetings, internal strategy sessions, and product/market events.
Role Overview
Lumenci is seeking a GTM & Customer Success Lead – AI Platform to help launch, commercialize, and scale iLumos.ai, a next-generation AI-powered patent intelligence platform, across law firms, enterprise corporations, and litigation funders. This strategic, customer-facing role owns the full customer journey for iLumos, from pre-sales discovery and pilots through onboarding, adoption, renewal, and expansion. It sits at the intersection of product, go-to-market, customer success, consulting services, and enterprise AI adoption, and will partner closely with leadership to drive product-market fit and recurring revenue growth.
Over time, this role will help define and build the GTM and customer success function for iLumos, including establishing repeatable processes and, as the business scales, participating in future team hiring and structure.
You will work directly with the Vice President of Product, AI Platform & IP Intelligence and cross-functional teams to design and execute pilot programs, lead customer onboarding, drive AI-enabled workflow adoption, and convert successful usage into scalable commercial engagements.
Key ResponsibilitiesPre-Sales, Pilots, and Commercialization
- Partner with leadership on pre-sales discovery, customer qualification, and opportunity strategy for prospective iLumos customers.
- Lead tailored product demos, workflow walkthroughs, and value-based conversations with law firms, corporate IP teams, and litigation funders.
- Structure pilot programs and proof-of-concept engagements with clear business objectives, success criteria, stakeholders, and timelines.
- Help scope customer use cases and ensure alignment between customer needs, implementation requirements, and product capabilities.
- Support conversion of pilots and early engagements into subscription, usage-based, or long-term commercial relationships.
Customer Onboarding and Adoption
- Serve as the primary customer-facing lead for iLumos during onboarding and early adoption.
- Guide customers through implementation, enablement, and AI-powered workflow activation within legal and IP environments.
- Build trusted, long-term relationships with enterprise stakeholders, executive sponsors, and end users.
- Develop repeatable onboarding and customer engagement processes that support scale across multiple accounts…
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