Senior Consultant, Client Success

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale—tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters—to you, to your community, and to the world. Progress starts with you.

We are seeking an experienced and client-focused Senior Consultant, Client Success Manager to manage strategic relationships with large banking clients, including Tier 1 and Tier 2 financial institutions. Based in Austin, US, this individual contributor role will be responsible for helping clients realize long‑term value from Pismo's platform, driving product adoption, supporting operational excellence, and serving as a trusted advisor across the client lifecycle.

The ideal candidate has strong experience in client success, account management, or financial technology, with the ability to engage senior client stakeholders, coordinate cross‑functional teams, and translate client needs into actionable outcomes.

• Manage Strategic Banking Relationships:
  Own the day‑to‑day and strategic client success relationship for Tier 1 and Tier 2 banking clients, building trusted partnerships with business, operational, and technical stakeholders.
• Drive Client Outcomes & Product Adoption:
  Partner with clients to understand their goals, promote adoption of Pismo solutions, and ensure they realize measurable value from the platform.
• Develop Client Success Plans:
  Create and maintain success plans, account rhythms, and engagement strategies that align client priorities with Pismo capabilities and business objectives.
• Coordinate Cross‑Functional Execution:
  Work closely with Product, Technology, Sales, Implementation, Operations, and Support teams to resolve client needs, manage escalations, and deliver a seamless client experience.
• Serve as the Voice of the Client:
  Capture client feedback, identify recurring themes, and influence internal priorities to improve products, processes, and service delivery.
• Monitor Client Health & Risk:
  Use data, client feedback, and operational indicators to assess client health, anticipate risks, and proactively drive mitigation plans.
• Support Executive Engagement:
  Prepare and participate in senior‑level client discussions, business reviews, and strategic planning conversations with large banking clients.
• Enable Growth and Expansion:
  Partner with Sales and Account teams to identify opportunities for deeper adoption, new capabilities, geographic expansion, or additional use cases.
• All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g., ChatGPT, Microsoft Copilot) to support everyday work.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 2 years of work experience with a PhD.

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
• 8 or more years of relevant Client Success Experience in client success, account management, relationship management, consulting, or related roles within SaaS, fintech, payments, banking, or technology sectors with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
• Banking Client Expertise:
  Demonstrated experience managing complex enterprise clients, preferably large banks, financial…