Services Officer

Peak Performers is seeking a detail-oriented Staff Services Officer to support crucial daily operations within a fast-paced state division.

In this role, you will serve as a key technical and administrative point of contact for internal staff while navigating HR, payroll, purchasing, timekeeping, and proprietary IT systems while keeping high-priority operational deadlines on track.

You will be joining a specialized state health and human services division that partners with federal authorities to process medical disability claims and deliver vital public benefits to thousands of citizens across the state.

• Operational & Administrative Support: Manage daily office activities, including creating work orders, managing supply inventory, maintaining filing systems, taking meeting notes, and handling phone/reception coverage.
• HR & Payroll Assistance: Track staff eligibility for monetary recognition, monitor leave accounting via spreadsheets, and guide unit managers through administrative policies related to promotions, postings, leave, and payroll.
• Technical & IT Subject Matter Expert: Act as the primary internal resource for agency-specific networks, time-and-labor tracking software, and vendor processes.
• Data Analysis & Reporting: Compile, format, and analyze personnel performance metrics and operational statistics to support leadership decision-making.
• Budget Support: Assist directorate leaders with routine accounting, purchasing requests, and budget tracking tasks.

• Experience in office management principles, administrative procedures, and basic budgeting/HR practices.
• Experience navigating public sector or state/federal agency workflows is highly valued.
• Software Proficiency: Strong proficiency with MS Office (Excel, Word, Outlook) and the ability to comfortably adapt to proprietary state and federal database systems.
• Prioritization & Pressure: Proven ability to manage multiple shifting priorities and deliver accurate work under tight deadlines.
• Communication & Discretion: Exceptional written and verbal communication skills with a firm commitment to handling sensitive and confidential information appropriately.
• Problem-Solving & Data Tracking: Strong analytical skills with a track record of identifying operational issues, gathering data, and recommending solutions.

• Pay Rate: $28.00 / hour
• Schedule: Monday
  - Friday, 8:00 AM - 5:00 PM
• Location: On-site
  - South Austin
• Duration: 1+ year (with strong potential for future extensions)
• Clearance Requirement: Requires Homeland Security Presidential Directive (HSPD)-12 security clearance eligibility. This is an 85-page process requiring approximately 2 hours.

• Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment.
• Participation in a 403(b)-retirement plan.
• Priority placement for qualified applicants with chronic medical conditions and/or disabilities.
• Weekly payments through direct deposit.
• In business since 1994 and thousands of job placements.

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Custom Job
-TX-PO1071.1