Community Impact Manager

Schedule

Monday - Friday 7:00am-3:00pm with occasional Saturdays for events

Community Medical Services (CMS) is hiring a Community Impact Manager responsible for developing community programs in collaboration with the Executive Team and the Director of Community Programs. The Community Programs and Integration Manager will report directly to the Regional Director. This role provides a project management framework for developing new community programs, collaborates with community partners to understand needs, helps create the programs, and tracks projects through completion.

As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long‑term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

• Maintain project management related documentation for new community programs including timelines, task lists, flow charts, and meeting minutes.
• Develop and maintain SharePoint sites to store project management documentation.
• Ensure project documents are updated, distributed, and stored appropriately.
• Document meeting minutes, action items, and decisions during meetings and perform follow‑up.
• Effectively provide status updates to executive leadership and community partners.
• Resolve or escalate issues in a timely fashion.
• Work closely with internal and external teams to obtain in‑depth understanding of the documentation, process, and billing requirements for new community programs.
• Analyze existing and potential program infrastructure, focusing on repurposing existing programs and policies first and creating new programs and policies when necessary.
• Communicate changes or new programs effectively to staff at all levels of the organization.
• Establish rapport with outside agencies, including but not limited to hospital systems, correctional health systems, EMS, police departments, etc.
• Collect, maintain, and analyze KPIs for direct reports as well as track client referrals and established and in‑progress community partnerships.

• Bachelor’s or Associate’s degree in a related field, or related experience.
• Certified Associate of Project Management (CAPM) preferred.
• Experience in an Opioid Treatment Program setting is preferred.
• Experience with various community partners and government agencies (e.g., other behavioral health agencies, RBHAs, Dept of Child Services, correctional health/criminal justice, and others) preferred.
• Basic computer skills and extensive knowledge of Microsoft Office applications.
• Ability to be self‑directed in the completion of individual work assignments.
• Detailed, organized, and efficient record‑keeping skills.
• Customer‑serving personality within a fast‑paced environment.
• Ability to multitask and be adaptable to changing priorities.
• Excellent communication skills at an organizational level.
• Ability to travel, including all CMS locations.

• The ability to use a phone, computer, printer, and copier is required.
• Frequent use of Microsoft Office products, including but not limited to Outlook, Word, Excel, and PowerPoint.
• The ability to use the internet and various web browser software is required.

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity using a calculator and computer keyboard.
• Requires prolonged sitting, standing, frequent bending, stooping, or stretching.
• Some lifting may be required.
• Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required.
• Requires occasional use of fax machines, telephones, copiers, and other office equipment.
• Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities, or teaching tasks that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.