Evening Shift Emergency Dispatch Operator Patient Services

Your future role at a glance

Location: Austin, TX

Facility: Good Health Solution Center

Department/Specialty: Patient Services Call Center

Schedule: Evening Shifts | Sun - Sat 11:00a-7:00p w/ rotating weekends

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

• Execute High-Acuity Crisis Triage: Serve as the primary, high-urgency communications link for incoming emergency calls, rapidly assessing situations, gathering critical details, and prioritizing response protocols with absolute composure.

• Direct Emergency Code & Response Dispatch: Instantly alert and deploy specialized clinical teams, security personnel, and emergency response units (e.g., Code Blue, Rapid Response, Trauma) in strict accordance with hospital safety policies.

• Coordinate Patient Transfer Logistics: Facilitate smooth, rapid communication between clinical units, emergency departments, and patient transport services to ensure timely patient movement and bed placement.

• Command Multi-Channel Communication Systems: Master complex emergency dispatch consoles, CAD (Computer-Aided Dispatch) software, two-way radio systems, and hospital-wide paging networks with zero room for error.

• Maintain Real-Time Data & Audit Integrity: Meticulously log and document all emergency dispatch calls, incident timelines, response metrics, and transfer data within the electronic tracking system.

• Deliver Calming Patient Services Support: De-escalate high-stress situations by offering clear, compassionate, and authoritative guidance to patients, family members, and medical personnel during critical moments.

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note:
    
    Required professional licensure/certification can be used in lieu of education or experience, if applicable.

• Crisis Dispatch & Triage
  
  Experience:
  
  Proven experience in emergency dispatch, public safety communications, 911 call handling, or high-volume healthcare transfer/dispatch operations.

• Stress Resilience & Composure: Demonstrated ability to remain laser-focused, decisive, and calm when managing life-safety emergencies, distressed callers, and rapidly changing environments.

• High-Speed Technical Agility: Advanced proficiency in navigating CAD dispatch software, multi-line phone queues, telemetry/paging platforms, and electronic health record (EHR) databases simultaneously.

• Elite Verbal & Written Communication: Clear, articulate speech and active listening skills, with the ability to convey urgent instructions and critical patient information rapidly without misinterpretation.

• Strict Protocol Adherence: Strong attention to detail with an uncompromised commitment to following safety protocols, HIPAA regulations, and departmental SLAs (Service Level Agreements)

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.