Implementation Manager

At Alert Media, we help organizations protect their people, operations, and brand.

• You are an accomplished IM with proven success in strategically onboarding and implementing a project or software across a range of customer profiles. You naturally approach situations with a consultative, solution-driven approach and embrace each customer relationship as a true partnership. You are comfortable navigating ambiguity, synthesizing complex information, and leveraging AI and emerging technologies to enhance strategic thinking, communication, and customer outcomes.
  
  You are a dedicated customer advocate who thrives in complex environments, enjoys working cross-functionally, and is energized by helping customers translate business objectives into meaningful outcomes.
• 3+ years’ experience in a strategic customer-facing role as Implementation Manager / Customer Success Manager / Account Manager
• 2+ years' experience leading SaaS implementations with demonstrated project management skills and the ability to prioritize competing customer needs
• Experience navigating complex, decentralized, multi-national organizations with competing stakeholder priorities
• Proven ability to build credibility and influence stakeholders ranging from project managers and system administrators to executive sponsors and business leaders
• Thoughtful use of AI and emerging technologies to synthesize information, improve decision-making, enhance communication, and drive customer outcomes while maintaining strong judgment and customer empathy
• Proficiency in Excel is required; experience with Salesforce, Gainsight, and  is preferred
• Enthusiasm for partnering cross-functionally with Customer Success, Customer Support, Technical Solutions, Sales, Marketing, Product Management, and Engineering, including Executive-level visibility
• Strong analytical, negotiation, and creative problem-solving skills
• The aptitude to learn and be coached
• Location:
  
  Strong preference for candidates located in Austin, Texas to work a hybrid (2 days a week) in our downtown headquarters with flexibility for travel for occasional customer onsites
• Sponsorship:
  This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future