Nexus Partner Experience Manager

Brief of the Role

The Nexus Partner Experience Manager is the hands-on implementation lead for AgVend’s growing Nexus network: getting ag retailers who have never used AgVend before live on a manufacturer partner’s program. This is a scaled onboarding role, not a traditional strategic account role. You’ll carry an account load in the hundreds, getting each one set up on the platform where they manage their account and place orders.

This is not a traditional AgVend partner support role. These retailers are not existing AgVend customers; you are activating a manufacturer network from the ground up, one retailer at a time, working alongside your NAL counterpart, who owns the cross-functional and commercial side of the manufacturer relationship. Onboarding work covers the full setup arc: account setup and credential access, retailer staff training, configuration support, troubleshooting, and getting teams ready to place their first orders.

At this stage of the rollout, this is manual and hands-on by design.

The role has two connected focus areas: getting retailers live on the platform, and helping the manufacturer’s own field team, their reps and agronomists, understand and champion it. You will do a blend of both, but may lean further into one side than the other.

You will also help build the education and support infrastructure: training materials, help content, and AgVend Academy courses for Nexus. Every retailer you onboard and every question you answer becomes the raw material for that library, and for the manufacturer networks that follow onto Nexus after this one.

Success here looks like retailers getting activated efficiently, teams walking away from training confident instead of confused, fewer repeat questions as your documentation gets better over time, and a manufacturer field team that can speak about the program with real confidence because you gave them what they needed.

This network only works because someone sits at the center of it: the retailer’s advocate, the manufacturer’s translator, and the face of AgVend, all in one person. That’s you.

You thrive in structured, high-volume onboarding or implementation work and don’t lose quality as the queue grows. You are energized by taking someone from zero to confident on a new system, comfortable being one of the first people to define a process rather than inherit one, and can hold a large number of relationships at a lighter touch without letting any one of them feel like a number.

You are curious about AI and already use tools like ChatGPT, Claude, or Copilot to work smarter, and you see AI as the only way to onboard this many accounts without burning out. Experience with financial services, incentive programs, or other complex partner-facing programs is a plus. Experience in ag retail or digital ag technology is a plus.

• Team-oriented You seek help when needed, are open to constructive feedback, and have never uttered the words “Well, that isn’t my job” in a sentence.

• Excellent communicator You communicate clearly with retailers who have no prior relationship with AgVend, with the manufacturer’s field team, and with internal teams, both verbally and in writing. You can translate program and platform mechanics for a non-technical audience.

• Solutions-driven You relish a good challenge and work relentlessly to overcome hurdles. When a retailer’s onboarding hits a wall, you try a different angle before escalating.

• Curious You seek to understand a retailer’s workflows and the manufacturer’s program rules well enough to anticipate where onboarding will get stuck before it does.

• AI-forward You actively use AI tools to research, draft, summarize, and accelerate your work. At this volume, AI isn’t optional. You experiment with new workflows and share what works with the team.

• Humble You recognize that arrogance is toxic and that modesty is key to being a good teammate. You are comfortable saying “I don’t know” and then going to find the answer.

• Adaptable You enjoy standing up something that doesn’t exist yet. When the process changes, or turns out to be wrong, you rebuild it instead of defending it.

• Ag-savvy You…