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Customer Experience & Retention Leader
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-02
Listing for:
Doist
Full Time
position Listed on 2026-08-02
Job specializations:
-
Business
Customer Success Mgr./ CSM
Job Description & How to Apply Below
GFiber is seeking a Customer Service Team Manager to lead a team handling complex escalations from residential and business customers. You will drive end-to-end resolution and translate initiatives into measurable ROI for the business.
You will collaborate across local markets, operations, training, QA and Engineering to implement data-driven process improvements, monitor KPIs, and report on performance and impact. Willingness to work nights, weekends, and holidays is required.
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