Senior Consultant, Adoption Services

Location

San Francisco, Salt Lake City, Austin, Chicago, or NYC

• Lead discovery workshops to uncover business requirements, revenue process gaps, workflow opportunities, and adoption challenges.
• Serve as a trusted advisor to customers, bringing revenue domain expertise, operational best practices, and AI workflow knowledge to every interaction.
• Translate forecasting, pipeline management, coaching, and sales engagement practices into scalable platform strategies aligned to customer workflows.
• Develop polished, enterprise‑grade deliverables including strategic roadmaps, process maps, governance frameworks, and executive presentations.
• Partner with customers to define business outcomes, map those outcomes to effective revenue workflows, and align Gong capabilities to maximise adoption and impact.
• Help customers ope rationalise AI‑powered workflows across forecasting, coaching, prospecting, and revenue execution.
• Collaborate closely with Engagement Managers, Technical Architects, Product, Support, and Customer Success to deliver aligned customer outcomes.
• Consult on change management, governance, and adoption strategies to support long‑term scalability and sustainability.
• Manage engagements to scope and timeline, proactively identifying and escalating risks where required.
• Contribute to practice development by refining methodologies, frameworks, and consultative playbooks that support scalable growth across Adoption Services.

• 6+ years of experience within a go‑to‑market organisation or consulting environment, with experience in forecasting, pipeline management, sales engagement, revenue operations, or revenue transformation.
• Excellent cross‑functional communication skills with experience working across technical, commercial, and operational stakeholders.
• Comfortable working in fast‑moving, ambiguous environments where methodologies, product capabilities, and operating models continue to evolve.
• Proven ability to manage multiple work streams simultaneously while maintaining strong attention to detail and execution quality.
• Strong understanding of core revenue workflows including forecasting, prospecting, pipeline management, coaching, and sales execution.
• Experience producing polished, enterprise‑grade deliverables including presentations, process documentation, and strategic roadmaps.
• Strong working knowledge of CRM systems such as Salesforce, Hub Spot, or Dynamics.
• Willingness to travel.
• Bonus:
  Experience with Gong, Clari, Outreach, Salesloft, Apollo, or other revenue tools.