Sales Operations Associate

Company Overview

At Modernize (a Quin Street division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.

We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Modernize Home Services isseekinga motivated and detail-oriented Sales Operations Associate to join our Revenue Operations team. This is an excellent opportunity for an early-career professional who has hands-on experience administering Salesforce and is interested in building a career in Sales Operations, Revenue Operations, or Business Operations.

In this role, you will support sales productivity, CRM administration, reporting, data integrity, and process optimization across our revenue organization.

You'llwork closely with Sales, Marketing, Account Management, and Leadership teams to ensure our systems, processes, and reporting support business growth.

• Assist the Salesforce administration team by providing day-to-day support for the sales organization and helpingmaintainCRM processes and functionality.

• Manage user setup, permissions, profiles, roles, and basic system configuration.

• Create andmaintainreports, dashboards, fields, page layouts, validation rules, and workflows.

• Troubleshoot Salesforce issues and providetimelysupport to end users.

• Maintain CRM data quality through audits, cleanup initiatives, and governance processes.

• Assist with sales forecasting, pipeline reporting, and KPI tracking.

• Help document and improve sales processes and operational workflows.

• Partner with sales leadership toidentifyopportunities to improve efficiency and effectiveness.

• Build andmaintainrecurring reports and dashboards for sales and revenue leadership.

• Analyze sales performance metrics andprovideactionable insights.

• Monitor data quality and reporting accuracy across key systems.

• Support ad hoc analysis and operational projects as needed.

• Work closely with Marketing, Sales, Account Management, and Finance teams to align data and processes.

• Assist with system integrations, process improvements, and technology initiatives.

• Participate in operational projects that support company growth and scalability.

• 2+ years of professional experience in Sales Operations, Revenue Operations, Business Operations, CRM Administration, or related field.

• Hands-on experience administering Salesforce (certification not required).

• Strongproficiencywith Excel.

• Excellent attention to detail and commitment to data accuracy.

• Strong analytical and problem-solving skills.

• Effective written and verbal communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Salesforce Administrator Certification (nice to have, not required).

• Experience creating Salesforce reports and dashboards.

• Experience using Tableau to analyze dashboards and reports.

• Familiarity with sales processes, lead management, and pipeline reporting.

• Experience with revenue technology tools such as Outreach, Attention,Revenue Hero, or similar platforms.

• Experience working in a SaaS, marketplace, lead-generation, or digital marketing environment.

• You enjoy solving problems and improving processes.

• You are highly organized anddetailoriented.

• You are curious about data and business performance.

• You take ownership and…