Management Analyst (Austin

WHO WE ARE:

The Texas Workforce Commission (TWC) is a proud Family Friendly Certified Workplace dedicated to supporting the Texas economy by helping workers find jobs and employers find skilled staff. The Unemployment Insurance (UI) Division provides a vital safety net for the Texas workforce. Funded by employer taxes, the UI program offers temporary partial income replacement to workers who have lost their jobs through no fault of their own.

Our division oversees the administration of unemployment benefits and tax collection activities. We are currently seeking a Management Analyst II (UI Operations Specialist) to join our UI Administration and Operational Support Department, conveniently located in the heart of downtown Austin at 1411 Brazos Street.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

A highly organized professional with a sharp eye for detail and the ability to balance multiple priorities in a fast-paced, deadline-driven environment. You are a proactive self-starter who will work under general supervision and moderate latitude for independent judgement to achieve results. You possess the expertise to perform complex (journey level) UI administrative and policy analysis work. You are committed to excellence in program assessment and operational support.

• Monitor and review current UI organizational, procedural or operational systems for effectiveness, efficiency and conformance to established guidelines.
• Consult with management to initiate studies; identify priorities; and define study scope, purpose, objectives, time frames and resource requirements.
• Develop recommendations for improvement and corrective action to standardize or improve UI organizational systems.
• Research historical, current or projected data to identify problems, causes, and areas for which procedural or system changes are indicated.
• Conduct and manage special projects.
• Analyze new or proposed legislation or regulations to determine their effect on program operations and management.
• Research new or improved business and management practices for application to UI programs or operations.
• Perform other duties as assigned.

• Initiate, manage and/or support UI Administration and Operational Support projects.
• Handle high-priority UI program issues.
• Prepare concise reports on organizational studies or data analysis projects.
• Represent the UI Division in departmental meetings and projects.

• One year of experience in management analysis, organizational development, or methods and systems work.
• Relevant academic credits may be applied toward experience qualifications for this position.

• Project Management Expertise: A proven track record of managing projects from inception to completion with minimal oversight.
• UI Program Knowledge: A solid understanding of Unemployment Insurance (UI) benefit programs and policies.
• Analytical Aptitude:
  The ability to research, correlate, and analyze complex data to identify trends and drive decision-making.
• Strategic Problem Solving: A knack for identifying operational bottlenecks and devising creative, effective solutions.
• Technical Proficiency:
  Advanced skills in Microsoft Office (Excel, PowerPoint, Word) to manage data and present findings.
• Process Improvement Mindset:
  Experience evaluating workflows and implementing "lean" or more efficient procedures.
• Excellent Communication:
  Exceptional verbal and presentation skills, with experience drafting high-level reports and memos for leadership.

• A Family Friendly Certified Workplace
• Competitive salary: $5,250.00 a month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Optional Benefits such as dental, vision, and life insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees: https://(Use the "Apply for this Job" box below).-Benefits

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