Business Analyst

Job Title

The Community Services (CS) division of the Texas Health and Human Services Commission (HHSC) is looking for a highly motivated individual to be an integral part of transforming the Texas No Wrong Door system towards a modernized and efficient system of referrals.

This position reports directly to the Director of the Office of Aging Services Coordination. The individual performs highly complex (senior-level) business analysis work involving: creating and executing a plan for secret shoppers to interact with the NWD system to identify strengths and gaps in receiving an appropriate referral for LTSS; working closely with business stakeholders to elicit, document, and analyze business requirements and user needs for an interoperable system of referrals between "doors";

reviewing and assessing existing business processes to identify trends, issues, and opportunities for improvement; and assessing potential solutions and making recommendations to improve the quality of IT solutions to meet business needs. Additionally, the position performs a liaison function connecting program areas, internal and external stakeholders, subject matter experts, and the IT department to identify stakeholder and end user business requirements and to coordinate the automation of new or improved existing IT systems to improve business operations.

The successful candidate will have strong analytical and problem-solving skills and excellent communication and interpersonal abilities. Additionally, experience with government regulations and processes is preferred.

Minimum Requirements:

• 8 - Required
  - Skilled in eliciting business and technical requirements
• 8 - Required
  - Skilled in communicating complex design and technical issues, as well as writing business cases and planning documents
• 8 - Required
  - Skilled in effective verbal and written communication and presentation skills
• 8 - Required
  - Skilled in gathering input, formulating a plan, and carrying it to fruition
• 8 - Required
  - Skilled in providing exceptional follow-through and customer-service
• 1 - Preferred
  - Experience with government regulations and processes

*** Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user access to the required systems and technology.
*** Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.