Catering Operations ​/ City Manager

City Manager

About the role City Managers are the CEOs of their individual markets. In this role, you'll manage the city P&L, oversee daily operations, maintain the quality and consistency of the client experience, lead the culinary and community management teams, as well as take on strategic projects to grow your city and increase client happiness.

This position requires the ability to operate a company vehicle/cargo van.

• Serve as the lead of the city market; be responsible for the city's wellbeing, as well as being a mentor and guide to your team;
• Coach the Community Manager to ensure thorough host training, team happiness and development, and consistent client experiences;
• Partner with the Managing Chef to execute on-site action stations, ensure menu variety by client, and track accurate portioning and on-time delivery;
• Maintain pulse on host and kitchen staffing needs, engage in hiring process as necessary;
• Lead weekly meetings with your team to plan menus, communicate company initiatives and address city needs;

• Manage overall client happiness;
  Serve as lead for client relations during monthly/quarterly meetings and during account onboarding;
• Build relationships and communicate regularly with key client contacts;
• Maintain a constant pulse on client accounts through communication with team and stakeholders; ultimately ensure client satisfaction on a daily basis;

• Directly oversee daily operations;
• Manage inventory through best practices and regular audits;
• Evaluate product on a daily basis to ensure consistent quality;
• Ensure culinary and worker safety standards and protocols are met;
• Produce and analyze expense reports, as well as weekly/monthly budgets; approve vendor transactions;
• Manage city-level data collection and client reporting; analyze data and develop insights to direct city initiatives; conduct weekly host reporting analysis;
• Effectively implement new processes and suggest new processes as your city scales;
• Participate in weekly menu planning, HR, City Manager, and city team meetings;

• A strong operator with 3-5 years of work experience (food and beverage experience is a plus);
• A great people manager who has led a team and loves to help people get to the next level in their career;
• Customer centric and capable of balancing several priorities;
• An analytical and structured problem solver with strong analytical skills and capabilities;
• A demonstrated ability to multitask, prioritizing diverse responsibilities with a proven ability to meet hard deadlines;
• Loves the idea of joining a high-growth company and being part of the further development of our services, brand, and company tools;

• Compensation: starting between $75-85k per year + yearly bonus tied to goal achievement
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
• 401(k) available after six months of employment
• Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1.
• Monthly cell phone usage reimbursement
• Free lunch during meal service
• 100% mileage reimbursement
• Opportunities to take on larger roles within our organization + learn with a fast-growing start-up

Eligibility:
This position must maintain Serv Safe Food Manager certification

Work environment:
This position is based in a commercial kitchen as well as in client offices

Physical requirements:

This position requires the ability to lift up to 50 lbs; this position requires sitting for up to 4 hours at a time