AppleCare BPR Global Change Lead

Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We are strengthening our team and are seeking an experienced Change Lead to take on a multi-year initiative. We feature a collaborative environment with creative, inquisitive people and groundbreaking technologies.

Come join us and make a difference! The successful candidate will serve as a Change Lead for a large, cross-functional initiative, on the Global Planning, Portfolio and Change (PPC) team. This individual will be responsible for delivering change management on large, cross-functional system/process implementations and providing change management training, tools, templates and support to our internal BPR Project Managers. In this role you will partner with Apple Care project and functional teams based in the US, EMEIA and APAC to help support the roll out of a multi-year program.

• You will deliver change management on a large, cross-functional initiative, including stakeholder analysis, change impact analysis, and communications and training plans.
• Execute and deliver Apple-developed methodology and templates acting as a reference point for queries and information.
• Earn respect and trust of Apple Care stakeholders, soliciting action in a fast-paced environment.
• Maintain and update change management framework and templates.
• Work independently while providing visibility and status reporting to project team, change management team and leadership.

• Experience with change management concepts (i.e., PROSCI), tools and implementations.
• Proven project management experience.
• Effective communication and interpersonal skills across project teams, management and internal partners.
• Strong negotiation, influence and facilitation skills.
• Ability to gain trust and solicit action from project partners.
• Flexible, resourceful, detail-oriented and a self-starter.
• Fast learner, especially related to tool/platforms and process training.
• Ability to identify and implement improvement opportunities.
• Ability to work with teams from multi-cultural backgrounds, countries, and time zones.
• Excellent organizational and documentation skills.
• Bachelor’s degree or equivalent experience.

Includes the six to eight most important desired knowledge, skills, abilities, competencies, experience, and other attributes that help prioritize qualified applicants in your candidate pool. If relevant to the role, include desired (but not required) experience and/or education. PROSCI (or equivalent industry leader in Change Management) certification Masters or MBA is a plus