Senior Customer Success Architect

Overview

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

In this role, you’ll be part of the Customer Success Architect organization within Sales and Success, focusing on Atlassian’s Strategy Collection:
Jira Align, Talent, Focus, and Rovo. As a Senior Customer Success Architect for Strategy Collection, you’ll lead high-impact, time-bound customer engagements that help enterprise customers connect strategy to execution, align people and investments to priorities, and operationalize executive visibility across their portfolio.

• You’ll work with senior customer stakeholders across strategy, transformation, PMO, operations, and platform teams to turn Strategy Collection from a purchased set of products into an adopted operating model. This includes guiding customers through discovery, solution design, rollout planning, governance design, and value realization across Jira Align, Focus, Talent, and Rovo.
• This is not a people manager role. You will lead through domain expertise, customer architecture leadership, and playbook ownership. Atlassian Customer Success Architects are senior post-sales practitioners who combine technical depth, business acumen, and change leadership to help customers adopt complex solution areas and achieve measurable outcomes. You’ll partner closely with account teams, Customer Success Managers, Solution Architects, Services, Support, and Product to accelerate customer maturity and create repeatable adoption patterns for the field.
• As a senior individual contributor, you’ll also help shape how Atlassian scales Strategy Collection adoption by codifying best practices, coaching peers, and translating field insight into better motions, enablement, and product feedback.

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

Please visit  for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Zone A: $180,000 - $235,000
• Zone B: $162,000 - $211,500
• Zone C: $149,400 - $195,050

• On your first day, we’ll expect you to have:
  Executive discovery and alignment. Lead discovery with enterprise customers to understand strategic planning processes, portfolio governance models, operating rhythms, funding decisions, capacity planning, and executive reporting needs. Help customers identify where Strategy Collection can improve prioritization, transparency, and speed of decision-making.
• Solution architecture. Design customer‑specific adoption approaches across Jira Align, Focus, Talent, and Rovo that map product capabilities to customer goals, operating models, and data realities. Recommend phased adoption paths that balance time‑to‑value with long‑term scalability.
• Value realization. Define success measures with customers and guide them toward measurable outcomes such as improved executive visibility, stronger strategy‑to‑execution alignment, better portfolio prioritization, clearer capacity planning, and faster decision cycles.
• Activation and rollout guidance. Partner with customers through rollout planning, stakeholder alignment, governance design, enablement planning, and handoff to steady‑state ownership. Support customers as they move from initial configuration to durable operational adoption.
• Cross‑functional orchestration. Collaborate with Customer Success Managers, Services, Solution Architects, Support, Product, and partner teams to align the right expertise to the customer journey and remove adoption blockers.
• Playbook ownership. Build and refine reusable discovery…