Principal Product Manager, Law Enforcement Officer Experience

Job Title:
Principal Product Manager, Law Enforcement Officer Experience

Location: Austin, TX – US

At Bus Patrol
, we’re on a mission to make school transportation safer for children and communities. As a leader in AI-powered safety solutions, we bring cutting-edge technology—AI, machine learning, and IoT—to school buses across North America. We’re the most trusted stop-arm safety program globally, delivering transparency and safety  short, this is purpose-driven work that measurably changes behavior in the communities we serve.

The Opportunity:

If you’re a product leader who is energized by hard human-in-the-loop problems, including capturing data and turning that into high trust evidence packages that lead to defensible decisions—this is your role. Bus Patrol is investing in the experience that sits at the heart of our business: serving Law Enforcement Officers (LEOs), making their lives easier, optimizing the Court partnership, and delivering measurable safety outcomes.

We are North America’s leader in automated school bus, student, and community safety solutions protecting more than nearly half a million students across 25 states. We are growing and expanding our footprint into exciting new use cases. This role will be central to building our newest use case.

As Principal Product Manager, Law Enforcement Experience, you will own one of Bus Patrol’s most mission‑critical challenges end‑to‑end. This is fundamentally a high‑volume, high‑stakes decision‑UX challenge at the center of our enforcement platform.
Key Outcomes include:

• Defining a high‑trust experience for law enforcement officers that turns raw captured events into fast, confident, and defensible decisions

• Define standard work for a high‑confidence evidence package

• Identifying where automation can remove friction and improve throughput in partnership with the AI/Automation team

• Preserving the human in the loop, where judgment, accountability, and trust matter most

• Establish the metrics, instrumentation, and feedback loops that make review quality, speed, and consistency measurable while continuously improving

Reporting to the Director of Product Management, you will work across Product, Design, User Research, Engineering, Legal, and other critical partners to build the systems, workflows, and standards that make the right decision easier, faster, and more defensible.

Responsibilities

Own the Review & Approval Experience

• Set and drive the end‑to‑end vision for how captured evidence is assembled, presented, reviewed, and approved.

• Map the full reviewer/approver journey, find the friction, and relentlessly remove the steps, clicks, and ambiguity that slow people down or erode trust.

• Treat the human decision as the product. Every design choice should make the right call easier and the wrong call harder.

Define the Evidence Package

• Decide what a reviewable package must contain to support a confident, defensible decision—and what is noise.

• Deeply listen to our LEO partners and Legal team to understand their unique needs and partner preferences

• Ensure packages arrive complete, well‑ordered, and self‑explanatory, so reviewers spend their attention deciding, not hunting for context.

Design for Speed and Confidence

• Reduce cognitive load at every turn: clear hierarchy, sensible defaults, and an interface that guides reviewers toward accurate decisions.

• Build for high volume without sacrificing care—the experience must scale up to 100,000 reviews per day while keeping each decision trustworthy.

• Design for the hard stuff: edge cases, ambiguity, and the moments where a reviewer needs to slow down and look closer all while preserving compliance.

Build the Audit, Quality & Feedback Loop

• Instrument the experience so review speed, accuracy, consistency, and rework…