Partner Strategy Manager

The Partner Strategy Manager is the strategic owner of a portfolio of ag retail partnerships. You do not manage accounts — you drive them. You own the executive relationship, the long-term roadmap, and the commercial outcomes that determine whether a partnership grows, stagnates, or churns.

This role sits at the intersection of business strategy and technology adoption. You work with senior leaders and decision-makers at agricultural retailers to translate AgVend’s platform into measurable, lasting business value — and you use data, AI, and cross-functional resources to do it at scale.

You operate within a pod alongside a Partner Experience Manager (who owns day-to-day execution and support) and a Partner Marketing Manager (who owns adoption campaigns and communications). Your job is to set the strategic direction of the pod and keep every partner moving forward.

• You are the primary strategic contact for senior leaders and executives within your assigned partners.
• You build trust at the top, navigate complex organizational structures, and ensure AgVend is positioned as a long-term strategic partner — not a vendor.
• You drive the relationship forward. You do not wait for partners to come to you with problems; you proactively surface opportunities, address risk, and set the agenda.

• You lead structured business reviews that connect platform capabilities to each partner’s evolving goals.
• You bring data-driven storytelling to every conversation — using ROI metrics, adoption data, and competitive benchmarks to help partners see the value they are generating and the opportunity ahead.
• You maintain and update a strategic roadmap for each partner, informed by their business priorities, market conditions, and AgVend’s product direction.

• You own net revenue retention across your book of business.
• You identify and advance upsell and cross-sell opportunities — new drivers (CRM+, Loyalty & Rewards, Program Management, Grain, Energy), new business units, and higher tiers of engagement.
• You lead pricing conversations, negotiate contract terms, and close expansion deals. You are commercially accountable.
• You maintain a clear, current view of the health of every partnership you manage.
• You identify risk early — through sentiment, usage trends, stakeholder changes, and direct conversation — and build action plans to address it.
• You mobilize your pod and internal resources (your manager, product, engineering, leadership) when a partnership requires intervention.

• You set the strategic direction for your pod. Your PEM and PMM look to you for priorities and partner context.
• You orchestrate cross-functional resources — product demos, engineering escalations, executive engagement, Nexus and manufacturer alignment — to deliver outcomes for your partners.
• You act as the general manager of your book: every partner has a plan, every plan has a timeline, and every timeline has accountability.

• You coach partners through organizational change. Selling a product is not enough — you help partners build internal buy-in, train their teams, and embed new workflows into daily operations.
• You understand that adoption is a change management challenge, not a feature enablement exercise.

• You use AI tools (Goose, Claude, platform analytics) as part of your daily workflow to prepare for calls, analyze partner data, draft business reviews, and automate repetitive tasks.
• You champion AI adoption with your partners — helping them see how tools like Goose Assist, Goose Opportunities, and CRM+ intelligence can transform their team’s…