Operations and Communications Coordinator

Date:
Aug 11, 2026

Location:

AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Operations and Communications Coordinator
Job Title: Program Specialist V
Agency: Health & Human Services Comm
Department: AES Administration Division
Posting Number: 19907
Closing Date: 08/25/2026
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Range: $4,523.16 - $7,253.83
Pay Frequency: Monthly
Salary Group: TEXAS-B-21
Shift: Day
Additional Shift
Telework:
Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility

Location:


Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

The Texas Health and Human Services Commission (HHSC) Family Resources and Eligibility Services (FRES) department seeks a highly qualified candidate to fill the position of Operations and Communications Coordinator (Program Specialist V) within the Office of Administration (OA). The ideal candidate is highly organized, detail-oriented, and solutions-focused; demonstrates a commitment to continuous learning and improvement; thrives in a fast-paced and evolving environment;

and possesses exceptional communication, critical thinking, and relationship-building skills.

Under the direction of the Manager V, the Program Specialist V performs advanced consultative, technical, and administrative support work. The position serves as a central point of coordination for organizational communications, executive correspondence, assignment management, and administrative operations. Responsibilities include monitoring shared mailboxes, coordinating responses to leadership requests, tracking critical deliverables, facilitating communication across multiple business areas, and ensuring assignments are completed accurately and in a timely manner.

The Program Specialist V works independently with considerable latitude for initiative and judgment while maintaining close collaboration with leadership, program staff, and stakeholders throughout the organization. The position plays a key role in supporting operational efficiency, strengthening communication pathways, and ensuring accountability for organizational priorities.

• EJF 1:
  Serves as the primary administrator and coordinator for program-area mailboxes, ensuring incoming communications, requests, assignments, and inquiries are reviewed, prioritized, and addressed in a timely and professional manner. Evaluates correspondence to determine appropriate actions, coordinates responses with leadership and subject matter experts, and drafts, edits, and reviews written communications for accuracy, completeness, and adherence to organizational standards. Maintains situational awareness of emerging issues and elevates urgent or sensitive matters to leadership as appropriate.
  
  Ensures follow-up actions are completed and maintains documentation and tracking systems that support accountability, responsiveness, and effective communication across the organization. (35%)
• EJF 2:
  Coordinates and monitors organizational assignments, executive requests, audit and legislative activities, reports, and special projects to ensure timely completion and compliance with established deadlines. Maintains tracking systems to monitor deliverables, provides regular status updates to leadership, and communicates expectations and due dates to responsible staff. Conducts follow-up activities to ensure assignments remain on schedule, identifies potential barriers to completion, and collaborates with stakeholders to resolve challenges and mitigate risks.
  
  Reviews completed work products for accuracy, completeness, and adherence to requirements before submission and escalates concerns or missed deadlines as necessary. (25%)
• EJF 3:
  Serves as a liaison between leadership, program areas, business partners, and external stakeholders to facilitate effective communication, collaboration, and information sharing. Coordinates meetings, discussions, and cross-functional activities that support organizational initiatives, operational priorities, and strategic objectives. Develops and maintains positive working relationships with stakeholders throughout the agency and actively works to identify and eliminate communication barriers that may impede progress or decision-making.
  
  Ensures stakeholders receive…