Sr. Program Analyst - Transformation

Sr. Program Analyst
- Transformation

Within SHI, the Spend Optimization Services (SOS) organization is transforming how customers manage and optimize technology investments by connecting strategy, financial accountability, and operational execution to deliver measurable business outcomes. The Sr. Program Analyst
- Transformation supports the execution and continuous improvement of the Revenue Intelligence portfolio while contributing to broader transformation initiatives across the organization. This role partners with technical development teams, business stakeholders, and leadership to translate business needs into actionable requirements, manage delivery workflows, and drive operational excellence. While primarily focused on the Revenue Intelligence development lifecycle, this position will also support go-to-market (GTM) initiatives, service lifecycle efforts, organizational communications, and other strategic programs as business priorities evolve.

Role Description

• Lead stakeholder workshops and working sessions across Spend Optimization Services (SOS) to gather business requirements, KPI definitions, thresholds, continuous improvement opportunities, and business rules; translate findings into user stories, acceptance criteria, and prioritized backlog items.
• Partner with development and business teams to refine requirements, support execution efforts, and maintain traceability from requirements through delivery to measurable business outcomes.
• Develop and maintain project plans across SOS initiatives while tracking roadmap priorities, milestones, delivery commitments, cross-functional dependencies, and intake evaluation and prioritization activities.
• Execute and help scale the Revenue Intelligence operating model, including sprint planning, backlog grooming, prioritization sessions, mid-sprint reviews, demonstrations, and release readiness coordination.
• Apply consistent delivery practices across SOS initiatives and identify opportunities to standardize and improve execution models across teams.
• Own execution tooling and delivery governance through Asana, ensuring work is prioritized, visible, measurable, and aligned with strategic objectives across Revenue Intelligence and Spend Optimization Services.
• Track and manage risks, issues, dependencies, decisions, GTM launch readiness, and service lifecycle risks across multiple concurrent initiatives. Provide structured status updates, escalate blockers, and ensure alignment across teams.
• Support dashboards, scorecards, and reporting tools while aligning KPI definitions across Revenue Intelligence, go-to-market intake processes, and transformation initiatives. Analyze performance trends, recommend improvement actions, and drive accountability to ensure clarity, progress, and measurable results.
• Develop and support internal communications for Revenue Intelligence initiatives and releases, GTM launches and updates, and service offering or lifecycle changes. Create executive-ready status updates, summaries, announcements, release notes, enablement materials, stakeholder communications, newsletters, and internal briefings.
• Ensure messaging is clear, consistent, strategically aligned, and tailored to leadership, sales, and delivery audiences. Partner with stakeholders to improve transparency, awareness, adoption, and change reinforcement for new tools, processes, and capabilities.

Behaviors and Competencies

• Business Analysis:
  Translate business needs into structured requirements and user stories
• Project / Program Management:
  Manage multiple concurrent initiatives across analytics, GTM, and service domains
• Process Design & Lifecycle Thinking:
  Understand and improve end-to-end service lifecycle processes
• Go-to-Market Awareness:
  Familiarity with enablement, pipeline tracking, and launch coordination
• Data & Analytical Thinking:
  Comfort working with KPIs, dashboards, and performance metrics
• Organizational Communication:
  Ability to distill complex initiatives into clear, concise messaging for different audiences
• Tooling & Systems:
  Experience with Asana (preferred) and reporting tools (Power BI, Tableau, Excel)
• Communication & Facilitation:
  Strong workshop facilitation and stakeholder engagement skills
• Adaptability & Prioritization:
  Evaluate competing priorities and provide structured recommendations supported by data, business context, and stakeholder input
• Change Management:
  Ability to drive meaningful change through influence

Skill Level Requirements

• Business analysis and requirements gathering.
• Ability to translate business needs into structured requirements, user stories, and acceptance criteria.
• Program and project management skills with the ability to manage multiple concurrent initiatives.
• Process design and service lifecycle management capabilities.
• Knowledge of agile or iterative delivery methodologies.
• Go-to-market awareness, including enablement, pipeline tracking, launch coordination, and campaign execution.
• Strong analytical skills with experience working with KPIs, dashboards,…