AppleCare BPR Global Change Lead

Austin, Texas, United States Operations and Supply Chain

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We are strengthening our team and are seeking an experienced Change Lead to take on a multi-year initiative. We feature a collaborative environment with creative, inquisitive people and groundbreaking technologies. Come join us and make a difference!

The successful candidate will serve as a Change Lead for a large, cross-functional initiative, on the Global Planning, Portfolio and Change (PPC) team. This individual will be responsible for delivering change management on large, cross-functional system/process implementations and providing change management training, tools, templates and support to our internal BPR Project Managers. In this role you will partner with Apple Care project and functional teams based in the US, EMEIA and APAC to help support the roll out of a multi-year program.

You will deliver change management on a large, cross-functional initiative, including stakeholder analysis, change impact analysis, and communications and training plans.

Execute and deliver Apple-developed methodology and templates acting as a reference point for queries and information

Earn respect and trust of Apple Care stakeholders, soliciting action in a fast-paced environment

Maintain and update change management framework and templates

Work independently while providing visibility and status reporting to project team, change management team and leadership

• Experience with change management concepts (i.e., PROSCI), tools and implementations
• Effective communication and interpersonal skills across project teams, management and internal partners
• Strong negotiation, influence and facilitation skills
• Ability to gain trust and solicit action from project partners
• Flexible, resourceful, detail-oriented and a self-starter
• Fast learner, especially related to tool/platforms and process training
• Ability to identify and implement improvement opportunities
• Ability to work with teams from multi-cultural backgrounds, countries, and time zones
• Excellent organizational and documentation skills
• Bachelor’s degree or equivalent experience

• Includes the six to eight most important desired knowledge, skills, abilities, competencies, experience, education, and other attributes that help prioritize qualified applicants in your candidate pool. If relevant to the role, include desired (but not required) experience and/or education.
• PROSCI (or equivalent industry leader in Change Management) certification
• Masters or MBA is a plus

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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