Program Manager Critical Initiatives

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The eBay Collectibles team is building the most trusted and dynamic marketplace for collectors across Trading Cards, Memorabilia, Coins, Comics, Toys, and more. We operate in a highly cross‑functional environment, partnering across Product, Engineering, Trust, Legal, Finance, Operations, Marketing, and Category teams to deliver innovative, high‑impact initiatives that improve the collector experience and drive business growth.

We are seeking a Program Manager to support and drive a portfolio of strategic initiatives across the Collectibles business, with a primary focus on Offers and Buybacks across both Core and Live Collectibles.

This role will represent the Collectibles business unit and work closely with Product and cross‑functional partners to translate business needs into clear requirements, manage functional dependencies, and drive programs from strategy through execution. The Program Manager will help establish and evolve the Offers and Buybacks roadmap, align stakeholders around key decisions, and ensure product and operational capabilities support the broader Collectibles strategy.

The role will also support the continued evolution of the Repacks program, including expansion into new categories, formats, and operating models. This will require developing expansion strategies, assessing business and customer needs, defining the capabilities required to scale, and building cross‑functional support for proposed changes.

This is a highly visible role requiring strong program management fundamentals, product fluency, strategic thinking, and executive communication skills. The ideal candidate understands how product experiences are developed, can navigate complex functional dependencies, and can move ambiguous, cross‑functional initiatives toward clear decisions and measurable outcomes.

• Drive the Offers and Buybacks program across Core and Live Collectibles, coordinating strategy, product development, operational readiness, and go‑to‑market execution.
• Represent the Collectibles business unit in cross‑functional discussions, ensuring customer, seller, category, and business needs are reflected in product decisions.
• Translate business objectives and customer use cases into clear program requirements, priorities, and success criteria.
• Partner with Product to define and advance the Offers and Buybacks roadmap, including near‑term capabilities and longer‑term program evolution.
• Identify the product, policy, legal, trust, financial, operational, and technical dependencies required to launch and scale program capabilities.
• Drive alignment and decisions across stakeholders when requirements, priorities, or functional needs conflict.
• Establish clear ownership, sequencing, and escalation paths across dependent work streams.
• Support launch readiness, adoption planning, operating processes, and post‑launch program improvements.

• Develop a strong understanding of the end‑to‑end product experience, including how buyer, seller, operational, and business workflows connect.
• Partner with Product and functional teams to clarify requirements, document business use cases, and identify gaps in proposed solutions.
• Build and manage integrated program plans covering product development, policy, operations, trust, legal, finance, marketing, and seller readiness.
• Surface dependencies, risks, trade‑offs, and…