Provider Success Manager

Provider Success Manager - Austin, Texas

Field - USA

At Counterpart Health
, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will manage a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value‑based care.

This results‑driven, user‑facing role serves as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data‑driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates must reside in the Austin, Texas area and be willing to travel to practices up to 5 days a week.

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary‑care partners. Build trusted, consultative relationships to drive adoption of CA.
• Support Provider Recruitment Activities as Product SME: Partner with the CA GTM team to execute provider onboarding and training best practices, focusing on strong in‑office workflows and working closely with practices (clinical and non‑clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value‑based care, and remain long‑term partners.
• Lead Data‑Driven Decision‑Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and Drive Adoption of Best Practices: Implement CA best practices in various types of PCP practices.
• Cross‑Functional Player: Collaborate with internal teams—sales, product, and operations—to refine Counterpart Health’s offerings based on provider feedback and market trends.

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners. Primary Care clinicians reach out to learn how CA can support better outcomes in value‑based care.
• You present and demonstrate CA, highlighting the value it brings to patients and clinical decision‑making. Through active engagement, excellent communication, and strong relationships, PCPs recognize CA as a powerful tool that enhances patient care and improves clinical outcomes.
• Clinicians and staff become proficient users of CA, thanks to your dedicated support, guidance, and trusted partnership.
• Engagement with CA seamlessly becomes part of daily workflow, and key engagement metrics are met successfully.

• 5‑7+ years of experience in provider engagement, healthcare account management, or value‑based care consulting, with a track record of provider adoption and retention.
• Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• Deep understanding of primary care and/or ambulatory care workflows and proven success implementing, improving or changing clinical process workflow.
• Knowledge of EHRs—ideally in a Primary Care setting—medical billing, reimbursement models, Medicare Advantage, and risk‑based payment arrangements.
• Strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• Willingness to travel up to 75% of the time to foster relationships and support provider practices.