Customer Success Manager

Senior Customer Success Manager Skip to main content

We use data collected by cookies and JavaScript libraries, which are necessary for website functioning, to improve user’s browsing experience, analyze site traffic, deliver personalized advertisements, and increase the overall performance of our site.# Careers Senior Customer Success Manager page is loaded## Senior Customer Success Manager Apply remote type:
Hybrid locations:
Austin, TX:
United States - Remote time type:
Full time posted on:
Posted Todayjob requisition :
JR102804#
** Welcome to the Agentic Commerce Era**## At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of Big Commerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market.

We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

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** Compensation Transparency
** The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.#
** Inclusion and Belonging**## At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Learn more about the Commerce team, culture and benefits at  
** Protect Yourself Against Hiring Scams:
Our Corporate Disclaimer**# Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:  Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:
* require payment of recruitment fees from candidates;
* request personally identifiable information through unsanctioned websites or applications;
* attempt to solicit money from you as part of the hiring process or as part of an employment offer;
* solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.### Who We Are The Commerce story is one of global growth, incredible talent, and unstoppable passion in all we do. Despite our huge success so far, we’re still just getting started! Explore our history, mission and values. You’ll see we’re set on shaping the now - and the future - of ecommerce.###

Commerce Talent Community Don’'t Miss Out! Like what you see but suffering from some serious FOMO? Join our Commerce Talent Community, and plug in to our latest news and career opportunities.### Extraordinary Culture We’re a group of clever, committed, curious people, unleashing talent in all we do. We believe in the power of togetherness, striving at the edge of what’s possible, impacting the lives of billions of people for the better.

In all we do, We Do Extraordinary–and that’s no small feat!### Our People Our people are our power. It’s only through dedication, collaboration, and inspiration that we can Do Extraordinary. We’re natural problem-solvers, champions of empowering businesses, and hungry learners... but we also play nerf wars in the office, support each other, and hang out outside of work.#### Follow UsPlease  to view the applicable Commerce Privacy Policy.
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