Graduate Customer Success - Austin, TX

Fosphais dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter.

Trusted by leading brands across three continents, including Gymshark
, Huel and Oh Polly, Fospha
manages $4 billion in annual ad spend.

We're scaling fast across London, Mumbai, and Austin
– and we're now looking for Talent to join us across our Customer Success Teams.

• You'll join one of our customer specialist teams and work across customer accounts, becoming a trusted expert in the insight, model, and data quality that sit behind them
• You'll be responsible for the customer outcomes your team owns — driving action on insight, trust in the model, and confidence in data quality — contributing to customer retention alongside the Account Manager
• You'll build deep expertise in your specialism and use it to solve real customer problems, turning data into clear recommendations, building trust in our methodology, and keeping data accurate and flowing
• You'll play your part in onboarding new customers, helping build the foundations — integrations, first insights, and early trust in Fospha's model — that get the team to time-to-value targets
• You'll identify risks early within your area, such as stalled adoption, data issues, and model pushback, and act on them before they threaten the customer relationship
• You'll be confident and effective in customer-facing moments relevant to your team, building credibility with both technical and non-technical stakeholders
• You'll be collaborative, working closely with Account Managers and other specialist teams, feeding customer insight back to Product, and keeping everyone aligned with regular progress updates

The Centre Of Excellence Is Fospha's Early-careers Programme That Develops Ambitious, High-performing Talent Through Focused Training, Hands-on Experience And Cross-functional Exposure. Starting In Customer Teams, You'll Gain Foundational Experience While Being Prepared For Future Opportunities Across The Organisation. The Programme Operates On The Following Principles

• Individual Responsibility from the Get-go:
  You will quickly be responsible for the success of your work, able to make an individual impact early in your career
• Work alongside SLT at Leading Businesses:
  You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate
• Become a Customer Facing Expert:
  You will be working directly with customers, often meeting them in person and developing your ability to create strong interpersonal relationships
• Cross-Functional Exposure: we offer unique opportunities to learn from and collaborate with every department in the business — many daily
• Comprehensive Training:
  In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management
• Real Mentorship:
  Regular one-to-ones, feedback, and career conversations with people invested in your progression, not just your output
• Career Development:
  High performers have clear opportunities to quickly advance their careers at Fospha — whether progressing within Customer Teams toward strategic and/or management roles or moving into other departments that align with their skills and interests
• Modern Tools:
  Hands-on exposure to Gen AI tooling through our Gen AI hub, so you're building modern, AI-fluent ways of working rather than legacy processes

We are not expecting you to have worked in start-ups before or to have studied a tech related degree. For us, it is about hiring the right person and their potential, not just their experience. As such, we are looking for graduates from any discipline – different areas of expertise are great for new perspectives.

• Curious – people in our portfolio are inquisitive, they want to understand ‘why’ and consider if…