Implementation Coordinator Job Austin area,Texas USA,Business

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

Introduction

Overview

At The Boon Group, now a part of Gallagher, we specialize in designing wholesale employee benefit solutions to meet the unique needs of employers. Our long-standing carrier partner relationships and creative approach to benefit programs, allow us to create products that are compliant, cost-effective, and, above all, competitive. For more information about us, please visit

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

The Boon Group is seeking a highly organized and customer-focused Implementation Coordinator to lead the successful onboarding of new clients and benefit programs. This role serves as the primary point of contact for clients, brokers, vendors, and internal stakeholders throughout the implementation process. The Implementation Coordinator is responsible for managing project timelines, understanding client business needs, documenting operational processes, and ensuring a seamless transition from sale to ongoing administration.

Success in this role requires strong project management skills, exceptional communication, problem-solving abilities, and a passion for delivering outstanding client experiences.

How You'll Make An Impact

This customer-facing role will act as the liaison between new customers and internal departments to ensure a smooth, successful, and expedient onboarding process for all new customers from beginning to end.
Prepare onboarding client documentation, including client administrative summaries, client folders, and scheduling and running client kickoff calls and client trainings.
Ensure a smooth and efficient onboarding experience for new customers by providing continuous communication with the account contact(s), resolving and responding to questions or concerns timely and professionally.
Keep the customer informed of the onboarding progress via email, calls, video calls, and outline potential or unavoidable delays.
Partner with internal departments to troubleshoot and resolve any onboarding obstacles or issues in a timely and effective manner, escalating when necessary.
Track status of all new accounts to ensure timelines are met and onboarding is completed in the agreed upon timeframe.
Other duties as assigned.

Compensation

The target salary range for this position is…