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Member Retention Architect

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Base Power
Full Time position
Listed on 2026-08-26
Job specializations:
  • Business
    Customer Success Management
Salary/Wage Range or Industry Benchmark: 70000 - 110000 USD Yearly USD 70000.00 110000.00 YEAR
Job Description & How to Apply Below

Base is seeking a Customer Success/Retention professional to own end-to-end retention initiatives. You will design systems to flag at-risk members, manage renewals, and drive churn-prevention strategies across onboarding to loyalty.

You will collaborate with cross-functional teams, use data to automate workflows, and improve member experiences to strengthen long-term loyalty in a fast-paced, in-person environment.

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