Accounts Receivable & Billing Specialist

Accounts Receivable & Billing Specialist

The Accounts Receivable & Billing Specialist owns the money Loman has already earned. Your core job is collections: a clean AR ledger, a daily outbound call block, a dunning cadence that recovers balances without burning relationships, and a DSO number you personally own.

Location:

Austin, Texas (Hybrid)
· Team:
Customer Success & Finance

Loman AI is transforming how restaurants handle phone calls with an AI-powered voice platform built specifically for the restaurant industry. Our technology answers calls 24/7, takes orders, books reservations, answers menu questions, and integrates directly with restaurant POS and reservation systems to create a seamless guest experience. By eliminating missed calls and hold times, Loman helps restaurants increase revenue, improve operational efficiency, and deliver better hospitality 're building one of the most advanced voice AI products in hospitality and partnering with restaurants ranging from independent operators to large multi-unit brands.

Our team combines deep expertise in AI, SaaS, and restaurant technology with a fast-moving startup culture focused on innovation, execution, and customer impact. At Loman, you'll have the opportunity to help shape the future of how restaurants communicate with their guests while working on cutting-edge technology that solves real-world problems for one of the world's largest industries.

• Own collections end-to-end. Every open invoice, every aging bucket, every dollar past due — your ledger, your number, your accountability.
• Pick up the phone. A daily outbound call block is the heart of this job. Past-due accounts get a call, not just an email — and you're the kind of person who enjoys that.
• Drive DSO down. Run the dunning cadence — timed reminders, calls, escalations — and report the number weekly. Keep 90+ day receivables at or near zero.
• Own billing accuracy. Every invoice right the first time: plan, locations, add-ons, proration, credits. Customers should never have to double-check us.
• Kill involuntary churn. Failed payment? Retry, update the card, get the customer on the phone — fast. A declined card should never end a customer relationship.
• Run subscription changes. Upgrades, downgrades, plan changes, new locations, cancellations — processed same-day, reflected correctly on the next invoice.
• Turn collections calls into customer wins. You're often the voice of Loman on a hard day. Solve small support issues on the spot; log and route the bigger ones with context.
• Spot expansion. A new location opening, a sister concept, interest in an add-on — you hear it first on your calls. Hand it to CS or Sales the same day.
• Report the numbers. Own the weekly AR report: DSO, aging, recovered revenue, failed-payment saves. Leadership runs on your numbers.
• Keep Hub Spot honest. Balances, payment status, billing contacts, a note on every call. If it's not in Hub Spot, it didn't happen.

In your first 30 days you know the ledger cold — every past-due account, why it's past due, and what's been tried. You've run your first full weeks of daily call blocks, cleared the easy wins, and made Hub Spot reflect reality on every account you've touched.

In your first 60 days the dunning cadence is running like clockwork, failed payments are getting rescued within days instead of weeks, subscription changes are same-day, and your weekly AR report is the version of the truth leadership uses.

In your first 90 days DSO is visibly down and trending the right way, 90+ day receivables are at or near zero, you've turned at least a few collections calls into saves or expansion hand-offs, and the collections playbook you've documented could onboard the next hire.

• 2+ years in accounts receivable, collections, billing operations, or another revenue-facing role at a SaaS or tech company.
• Genuinely comfortable on the phone — high-volume outbound calling is most of this job, and you have to like it, not tolerate it.
• A track record of collecting: DSO you brought down, aging you cleared, failed payments you recovered.
• Commercially sharp in a negotiation — firm on the…